Abigail Crow
Streator,IL
Summary
Detail-oriented professional with experience supporting veterans, healthcare teams, and office operations. Skilled in EHR systems, medical records processing, Microsoft Office, and confidential data handling. Consistently supports timely service, accurate documentation, and organized workflows.
Overview
20
20
years of professional experience
Work History
Office Assistant
State Of Illinois Department Of Veterans Affairs
La Salle, Illinois
03.2022 - Current
- Handled public phone calls and directed inquiries to appropriate Veterans Affairs staff to ensure timely assistance.
- Welcomed visitors and offered front-desk support, assisting veterans and department staff with inquiries and services.
- Scheduled appointments and maintained calendars for office meetings and veteran visits.
- Delivered comprehensive administrative support by managing document processing, filing, and supply ordering to maintain office efficiency.
- Entered data into office systems and updated case information for department use.
- Completed data entry tasks in multiple computer systems accurately and efficiently.
- Filed, organized, and retrieved veteran records with close attention to confidentiality.
- Protected confidentiality for sensitive information and documents.
- Ensured adequate supply of essential office materials and placed orders to maintain adequate stock levels.
- Monitored office supply inventory and submitted orders regularly.
- Distributed memos and announcements to support internal communication.
- Prepared correspondence, memos, and forms for the Illinois Department processes.
- Assisted with special projects by researching information online and through other sources.
- Trained staff members on work activities and computer applications.
- Troubleshot and fixed problems with office devices, computer hardware, and software issues.
- Supported veteran service staff with clerical duties across Illinois field offices.
Health Information Associate-Temporary Assignment
State Of Illinois Department Of Veterans Affairs
La Salle, Illinois
12.2023 - 06.2024
- Processed patient chart requests for clinics, nursing units, and authorized staff to ensure timely access to medical information.
- Reviewed health information for completeness, accuracy, and filing consistency.
- Updated confidential records according to privacy rules and department procedures.
- Retrieved, indexed, and organized paper and electronic health documents.
- Aided staff in locating records and processing release requests.
- Communicated with veterans and providers regarding health information needs.
- Supported medical records workflows and resolved routine documentation issues.
- Processed medical record requests from patients and authorized personnel for copies of medical records in accordance with established policies and procedures.
- Assisted with audits by external organizations, ensuring compliance with health information standards and regulations.
- Participated in meetings discussing changes or updates to health information systems or policies.
- Created management reports summarizing trends in patient records to support informed decision-making.
- Reviewed patient records to confirm accuracy and completeness of medical information.
- Provided support to physicians, nurses, and other healthcare staff regarding medical record documentation requirements.
- Scanned documents into an electronic health record system to support complete patient information access.
- Handled releases (remove) in accordance with HIPAA regulations of confidential medical information in compliance with HIPAA regulations.
- Worked with an EHR system to input, organize, and manage many documents each day.
- Maintained veterans’ medical records in the State of Illinois Department of Veterans Affairs system.
Veteran's Nursing Assistant Certified
State Of Illinois Department Of Veterans Affairs
La Salle, Illinois
05.2006 - 03.2022
- Supported veterans with bathing, dressing, grooming, and daily personal care.
- Monitored and recorded vital signs during patient assessments. Shared shared changes with nursing staff.
- Facilitated mobility for veterans through safe use of lifts and wheelchairs, ensuring comfort and dignity during transfers.
- Responded to patient needs with respectful, compassionate bedside support.
- Prepared meals and assisted veterans with feeding and hydration.
- Monitored and recorded vital signs during patient assessments. and shared changes with nursing staff.
- Assessed vitals and documented medical information for nursing staff and physicians.
- Assisted nurses and physicians with patient care tasks, including bathing, dressing, and vital sign checks, while enhancing overall patient support.
- Turned and repositioned bedridden patients to help prevent bedsores.
- Assisted with shaving, bathing, and oral hygiene to support healthy habits and wellness.
- Completed regular rounds to monitor patient safety and address concerns quickly.
- Responded promptly to signal lights and service requests, ensuring timely support for patient needs and enhancing care experience.
- Demonstrated respect for the dignity of patients and families during care interactions. of patients, families, and fellow employees to maintain professional, courteous care.
- Protected patients and others from injury during transfers, lifts, and transports using proper equipment and body mechanics.
- Responded promptly to signal lights and service requests, ensuring timely support for patient needs and enhancing the care experience.
- Identified and reported environmental hazards to maintain safety standards. and equipment problems to supervisor.
- Used fall prevention techniques according to the plan of care.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Followed infection control and sanitation standards across care areas.
- Observed patients for physical or mental changes and reported findings promptly.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Provided companionship and monitored emotional well-being.
Education
CNA
Illinois Valley Community College
Oglesby, IL05-2004
High School Diploma -
Streator Township High School
Streator, IL05-2003
Skills
- EHR systems
- HIPAA compliance
- Data entry
- Records management
- Document management
- Document preparation
- Filing systems expertise
- Data organization
- Inventory management
- Microsoft Office
- Customer service
- Prioritizing work
- Detail orientation
- Organizing and categorizing
Timeline
Health Information Associate-Temporary Assignment
State Of Illinois Department Of Veterans Affairs
12.2023 - 06.2024
Office Assistant
State Of Illinois Department Of Veterans Affairs
03.2022 - Current
Veteran's Nursing Assistant Certified
State Of Illinois Department Of Veterans Affairs
05.2006 - 03.2022
CNA
Illinois Valley Community College
High School Diploma -
Streator Township High School