Abigail Decker
Massillon
Summary
Results-driven manager with expertise in scheduling, staff management, and customer service. Proven track record of enhancing operational efficiency and fostering positive team dynamics. Experienced in balancing team performance with customer service targets and business objectives. Strong planning and organizational skills contribute to maximizing productivity and optimizing procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manger
Miller-Doan Tavern
Canal Fulton
08.2018 - Current
- Managed daily restaurant operations and ensured high service standards.
- Guided and oversaw staff to uphold operational efficiency.
- Developed staff schedules to meet business demands and enhance coverage.
- Cultivated positive team environment through effective communication and support.
- Addressed customer complaints swiftly to uphold satisfaction levels.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Associate
Panera Bread
Massillon
11.2016 - 06.2018
- Greeted guests warmly and ensured a positive first impression.
- Facilitated food preparation and cooking tasks efficiently.
- Trained new staff on restaurant procedures and safety protocols.
- Kept work area clean and organized throughout shift.
- Facilitated cashier activities such as payment handling, credit card processing, change management, and receipt distribution.
Education
High School Diploma -
Massillon Washington High
Massillon, OH05-2017
Skills
- Staff management
- Scheduling
- Customer service
- Inventory control
- Time management
- Problem solving
- Team leadership
- Menu development
- Operations management
- Adaptable
Certification
ServSafe
June 2022 to May 2026
References
References available upon request.
Timeline
Manger
Miller-Doan Tavern
08.2018 - Current
Associate
Panera Bread
11.2016 - 06.2018
High School Diploma -
Massillon Washington High
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