Summary
Work History
Education
Skills
Timeline
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Baylei Robertson

Southaven,MS

Summary

Dynamic manager with a proven track record at Whataburger, excelling in team leadership and operational efficiency. Skilled in staff training and development, I fostered a culture of engagement and collaboration, achieving departmental goals through strategic planning. Committed to enhancing customer service and driving repeat business through exceptional experiences.

Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.

Work History

Manger

Whatabuger
Southaven, MS
06.2022 - 2026
  • Oversaw daily operations, ensuring adherence to quality standards and service excellence.
  • Managed team performance, providing coaching and feedback to enhance customer satisfaction.
  • Implemented operational improvements, streamlining workflows for increased efficiency.
  • Developed training programs for new staff, fostering skill development and knowledge retention.
  • Led safety compliance initiatives, promoting a culture of workplace safety among staff.
  • Enhanced customer engagement strategies, driving repeat business through exceptional service experiences.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Teacher Aid

Southaven High School
Southaven, MS
05.2022 - 2025
  • Assisted teachers in classroom management and instructional support.
  • Prepared educational materials and resources for student use.
  • Facilitated small group activities to enhance student learning outcomes.
  • Monitored student progress and provided feedback to educators.
  • Implemented individualized support strategies for diverse learning needs.
  • Collaborated with faculty to develop engaging lesson plans and activities.
  • Maintained a positive classroom environment conducive to learning.
  • Supported behavioral interventions to promote student engagement and success.
  • Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
  • Collaborated with teaching team to develop cross-curricular projects, enhancing students'' connections between subjects.
  • Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
  • Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
  • Communicated regularly with parents regarding student progress and concerns, fostering positive home-school partnerships.
  • Maintained accurate records of student attendance, grades and assessment data as required by school policy.
  • Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
  • Adapted instructional materials to accommodate diverse learners while preserving content integrity and rigor.
  • Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
  • Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
  • Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
  • Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
  • Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Shared important information with students concerning upcoming assignments and tests.
  • Taught courses under guidance of senior instructors.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.

Education

High School Diploma -

Southaven High School
Southaven, MS
05.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Documentation and reporting
  • Operations management
  • Strategic planning
  • Staff development
  • Coaching and mentoring

Timeline

Manger

Whatabuger
06.2022 - 2026

Teacher Aid

Southaven High School
05.2022 - 2025

High School Diploma -

Southaven High School

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Baylei Robertson