Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ranveer Ghuman

West Jordan,UT

Summary

Dynamic and results-driven professional with extensive experience in team leadership and customer service at 7-Eleven. Proven track record in staff training and development, enhancing operational efficiency, and maximizing profitability. Adept at complex problem-solving and maintaining strong customer relationships, ensuring high levels of satisfaction and loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Manger

7-eleven
10.2022 - 03.2025
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Cross-trained existing employees to maximize team agility and performance.
    • Controlled costs to keep business operating within budget and increase profits.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

CDL Truck Driver

Us-1 Logistics
04.2022 - 07.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Operated light trucks to deliver loads as far as 3000 miles from home location.

Franchise Owner

7-eleven
09.2016 - 03.2022
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Ran business effectively to consistently achieve at least 90% of goal each year.

Manager

Best Western Hotel
01.2013 - 08.2016
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
    • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Harrison High School
410 Kingsland Ave, Harrison Nj,07029
05.2000

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Complex Problem-solving
  • Customer relationship management (CRM)
  • Project planning
  • Staff development
  • Performance management
  • Sales management
  • Business planning

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Full Professional

Timeline

Manger

7-eleven
10.2022 - 03.2025

CDL Truck Driver

Us-1 Logistics
04.2022 - 07.2022

Franchise Owner

7-eleven
09.2016 - 03.2022

Manager

Best Western Hotel
01.2013 - 08.2016

High School Diploma -

Harrison High School

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Ranveer Ghuman