Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Abigail DeFini

Abigail DeFini

Mooresville,NC

Summary

Dedicated customer service professional skilled in cash handling, conflict resolution, and effective communication. Proven ability to assist diverse clientele and maintain safety protocols in fast-paced environments. Detail-oriented professional with experience in customer service and swim instruction. Recognized for strong time management skills and adherence to safety protocols, ready to enhance customer experience and team efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Dairy Queen
Newton, New Jersey
05.2024 - 06.2025
  • Handled cash, credit, and debit payments while ensuring secure transactions.
  • Assisted customers with menu selections and provided information about daily specials.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Operated point-of-sale system to record orders and manage inventory efficiently.
  • Resolved customer inquiries and complaints with professionalism and courtesy.
  • Greeted customers and provided friendly customer service.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Swim Teacher

Njswim
Sparta, New Jersey
09.2021 - 12.2023
  • Instructed swim classes for various age groups and skill levels.
  • Monitored student progress and provided constructive feedback regularly.
  • Ensured safety protocols were followed in all swimming activities.
  • Collaborated with parents to discuss student development and concerns.
  • Trained new instructors on teaching techniques and safety standards.
  • Maintained pool area cleanliness and equipment readiness for classes.
  • Administered first aid when necessary or requested by parents and guardians.
  • Instructed swim classes for children aged 4-12, demonstrating proper swimming techniques.

Education

High School Diploma -

Florida International University
Miami, FL

Skills

  • Customer service
  • Team collaboration
  • First aid certification
  • Teaching techniques
  • Time management
  • Conflict resolution
  • Cash handling
  • POS system operation
  • Multitasking and organization
  • Basic math
  • Calm demeanor
  • Positive and professional
  • Patience and composure

Affiliations

  • Science League
  • FBLA
  • Weight Lifting
  • Swim Team

Certification

  • Lifeguard and CPR Certified (2021-2023)

References

References available upon request.

Timeline

Customer Service Cashier

Dairy Queen
05.2024 - 06.2025

Swim Teacher

Njswim
09.2021 - 12.2023

High School Diploma -

Florida International University

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