Abigail Dunagan
Fruitland Park,FL
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Garvino's
The Villages, FL
05.2024 - Current
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and assisted.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping floors.
- Professionally handled customer complaints.
- Inspected purchased items for defects before handing them over to customers.
- I was regularly informed about new products arriving at the store.
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote particular items.
- Monitored sales floor to identify customers needing assistance and merchandise requiring replenishment.
Retail Sales Associate
Peterbrooke
The Villages, FL
08.2020 - 05.2024
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Teen Volunteer
UF Health Spanish Plaines Hospital
The Villages, FL
05.2018 - 03.2020
- Greeted patients and visitors in the Emergency Room, providing information and assistance as needed.
- Provided emotional support to patients, family members and friends during stressful times.
- Observed patient's condition and reported any changes to nurse or doctor on duty.
- Organized supplies in the Emergency Room according to established procedures.
- Helped maintain a clean environment by sanitizing examination rooms after each use.
- Provided comfort items to patients such as blankets, pillows or water cups when requested.
- Accompanied patients from the waiting area to exam rooms while providing directions to other areas of the hospital if needed.
- Maintained confidentiality of all patient records while adhering to HIPAA regulations.
- Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
- Facilitated communication between patients, family members, and healthcare professionals.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
- Received blood and bodily fluid samples and passed to employees
Classroom Volunteer
St. Timothy's Church
The Villages, FL
05.2017 - 12.2019
- Assisted with fundraising efforts, including event planning and donor outreach.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Served as an ambassador for the organization at community outreach events.
- Helped with prep, set up, and breakdown of community and public events.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Certification - Phlebotomy
Lake Technical Center
Eustis, FL12-2024
High School Diploma -
Florida Virtual School K-12
Orlando, FL05-2022
Some College (No Degree) - Nursing
Lake-Sumter State College
Leesburg, FLSkills
- Display Setup
- Customer Service
- Phone Etiquette
- Teamwork
- POS system operations
- Store Opening and Closing
- Conflict Resolution
- Retail merchandising expertise
- Customer Engagement
- Product Knowledge
- Patient Safety
- Interdepartmental Collaboration
- Sterilization practices
- Healthcare ethics
- Proficient in Microsoft Office
- Patient confidentiality
Certification
- CPR/AED Certified
- First Aid Certified
Timeline
Retail Sales Associate
Garvino's
05.2024 - Current
Retail Sales Associate
Peterbrooke
08.2020 - 05.2024
Teen Volunteer
UF Health Spanish Plaines Hospital
05.2018 - 03.2020
Classroom Volunteer
St. Timothy's Church
05.2017 - 12.2019
Certification - Phlebotomy
Lake Technical Center
High School Diploma -
Florida Virtual School K-12
Some College (No Degree) - Nursing
Lake-Sumter State College