Abigail Dutra
Oak Park,MI
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Shift leader/Assistant Manager
Dairy Queen
Ferndale, MI
06.2024 - Current
- Worked at Dairy Queen for past year, starting as a maker and advancing to assistant manager, handling cash register and drive-thru operations.
- Managed cash register transactions, guided patrons for efficient service, and executed cleaning and organization tasks.
Referee
Ferndale reffing
Ferndale, Michigan
01.2022 - Current
- Refereed youth soccer games since fall 2023, dedicating three hours each Saturday to ensure fair play and support skill development for children.
- Collaborated with peers to enhance teamwork skills through structured activities and feedback.
- Facilitated understanding among diverse age groups by engaging in effective dialogue and active listening.
Floral department clerk
Westborn floral
06.2023 - 10.2023
- I started working at Westborn in june of 2023 and only worked there until October. I worked the cash register, watered plants, dealt with making bouquets, Assisted with various tasks to enhance store presentation and customer experience.
- Maintained accurate inventory records for fresh floral products and supplies to support stock management.
- Responded to customer inquiries and offered tailored product recommendations to enhance shopping experience.
- Coordinated deliveries and maintained accurate shipping schedules.
Education
Student -
Ferndale highschool
Ferndale, MI 09.2023 - 05.2026
Skills
- Team leadership
- Customer service
- Cash handling
- Food service
- Problem solving
- Communication
- Dedication
LANGUAGE
English
Timeline
Shift leader/Assistant Manager
Dairy Queen
06.2024 - Current
Student -
Ferndale highschool
09.2023 - 05.2026
Floral department clerk
Westborn floral
06.2023 - 10.2023
Referee
Ferndale reffing
01.2022 - Current