Shelby Baudoin
Lubbock,TX
Summary
Skilled professional with proven expertise in clerical and financial areas. Experienced in writing orders, monitoring transactions and reporting on market conditions. Good customer relations and problem-solving abilities dedicated to quickly correcting issues and maintaining strong satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Leader/Assistant Manager
Coldstone Creamery
Rockwall, Texas
06.2023 - 08.2025
- Led daily operations and staff management during assigned shifts.
- Scheduled staff shifts, considering peak times and individual availability.
- Trained new employees on company policies and procedures.
- Monitored health and safety compliance to maintain a safe workplace.
- Assisted in inventory management and stock replenishment tasks.
- Handled customer inquiries and resolved issues promptly.
- Coordinated team schedules to optimize shift coverage and workflow.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Addressed customer complaints swiftly to enhance satisfaction and loyalty.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Escrow Assistant
Khov Homes
Plano, Texas
05.2025 - 08.2025
- Compiled closing statements for buyer and seller review, ensuring accuracy and clarity.
- Facilitated communication between agents to streamline transaction processes.
- Trained on performing quality control checks on all documents associated with an escrow account.
- Reviewed files, records, and documents to gather necessary information for escrow accounts.
Yearbook Photographer/Yearbook Editor
Rockwall High School
Rockwall, Texas
08.2023 - 05.2025
- Coordinated with faculty to schedule and execute photo sessions, capturing key moments throughout the year.
- Edited and retouched images to enhance visual quality and ensure best representation in yearbook.
- Edited photographs using Adobe Lightroom and Photoshop software.
- Assisted in designing page layouts that showcased student achievements.
- Managed equipment setup and maintenance for photography sessions.
- Guided junior photographers in techniques and best practices to improve overall team skill level.
- Attended trainings related to photography techniques and technology advancements.
- Analyzed trends in the industry and identified new growth opportunities.
- Identified areas needing improvement within current workflow processes.
Education
MBA - Accounting
Texas Tech University
Lubbock, TX05-2029
High School Diploma -
Rockwall Highschool
Rockwall, TX05-2025
Skills
- Document review
- Application processing
- Customer service
- Financial products knowledge
- Project management
- Time management abilities
- Multitasking
- Decision-making
- Problem-solving
- Team leadership
- Team building
- Training and development
- Mathematical proficiency
- Communication skills
- Equipment maintenance
- Photography editing
Timeline
Escrow Assistant
Khov Homes
05.2025 - 08.2025
Yearbook Photographer/Yearbook Editor
Rockwall High School
08.2023 - 05.2025
Shift Leader/Assistant Manager
Coldstone Creamery
06.2023 - 08.2025
MBA - Accounting
Texas Tech University
High School Diploma -
Rockwall Highschool