Abigail Edwards
Starbucks
6
years of professional experience
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution, motivation and planning to maintain a positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Work History
Shift Supervisor
2 Years 3 Months- Supervised daily operations to ensure compliance with quality and service standards.
- Trained new partners on company policies and customer service protocols.
- Delegated daily tasks and responsibilities for partners on shift.
- Managed cash handling procedures.
- Resolved customer complaints and issues and offered solutions.
- Resolved conflicts on busy days.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled procedures such as, ordering inventory for the store, counting inventory, putting orders away, and cash handling procedures in the morning and at closing.
Crew Member
5 Months- Delivered exceptional customer service, fostering positive dining experiences.
- Delivered exceptional customer service, creating a positive experience for customers.
- Maintained cleanliness of workstations.
Baker's Assistant
3 Years 7 Months- Assisted in preparing a variety of pastries and baked goods.
- Operated mixers, ovens, and other baking equipment
- Collaborated with bakers to develop new recipes and improve existing products.
- Provided exceptional customer service at the bakery counter.
- Assisted in events such as flea markets, and tea parties.
Education
High School Diploma
Skills
Team supervision
Task delegation
Goal management
Stock control
Conflict resolution
Safety awareness
Verbal communication
Timeline
Shift Supervisor
Starbucks
05.2024 - CurrentRead More
Crew Member
Chipotle
01.2024 - 06.2024Read More
Baker's Assistant
Pastries By Penny
05.2020 - 12.2023Read More
North East High School
High School Diploma
Read More