Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
References
Timeline
Generic

Abigail Fernandez

Marietta,GA

Summary

Detail-oriented professional known for exceptional communication and customer service skills. Proven track record in conflict resolution and enhancing operational efficiency. Committed to accuracy and implementing streamlined processes to optimize productivity.

Overview

7
7
years of professional experience

Work History

Waitress Supervisor

Dockside Seafood
Savannah, GA
05.2023 - Current
  • Managed table turnover rate effectively allowing for more guests served per shift
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant

Retail Sales Associate

Washed Ashore
Savannah, GA
01.2022 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Maintained clean sales floor and straightened and faced merchandise
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
  • Managed cash register after end of shift to balance and record accurate transactions
  • Trained and supervised new employees to use selling strategies and apply best practices

Daycare Teacher's Assistant

Islands Day Care
Savannah, GA
11.2020 - 08.2021
  • Served as positive role model, promoting healthy interpersonal behaviors
  • Arrived at assigned areas on time, prepared, and ready to work
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Used patience, skill and various behavior modification techniques to maintain order and safety
  • Promoted learning and social development through structured and unstructured playtime
  • Built constructive and open relationships with families with forthright yet friendly communication

Host, Cook, Baker

Sundae Cafe
Savannah, GA
12.2017 - 03.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
  • Answered customer questions about hours, seating, and menu information
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival

Education

Bachelor of Science - Sociology

Kennesaw State University
Kennesaw, GA
05-2025

High School Diploma -

Calvary Day School
Savannah, GA
05.2021

Skills

  • Task Delegation
  • Complaint Handling
  • Customer Service
  • Multitasking Abilities
  • Reliability
  • Conflict Resolution
  • Service prioritization
  • Team Management
  • Upselling techniques
  • Exceptional communication

Languages

Spanish, Native or Bilingual

Accomplishments

  • Hope Scholarship
  • President's list
  • Dean's List

Languages

Spanish
Professional

References

References available upon request.

Timeline

Waitress Supervisor

Dockside Seafood
05.2023 - Current

Retail Sales Associate

Washed Ashore
01.2022 - 12.2023

Daycare Teacher's Assistant

Islands Day Care
11.2020 - 08.2021

Host, Cook, Baker

Sundae Cafe
12.2017 - 03.2020

Bachelor of Science - Sociology

Kennesaw State University

High School Diploma -

Calvary Day School

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Abigail Fernandez