Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ABIGAIL FIGUEROA

ABIGAIL FIGUEROA

Waukee

Summary

Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously as well as ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills while having the ability to speak a foreign language.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

The Copper Cup
05.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

SERVER

Texas Roadhouse
09.2023 - 04.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Used good communication skills to reduce guest dissatisfaction
  • Processed payments and completed register transactions accurately
  • Resolved customer complaints and inquiries in a timely manner
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons

BARISTA

Smokey Row
09.2021 - 05.2022
  • Operated cash registers and handled cash and card transactions
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Provided exceptional customer service by anticipating customer needs before they arise
  • Memorized or referenced readily accessible information to relay to customers
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Observed proper food handling procedures and upheld company policies and procedures

Education Assistant

Generation Next Worship Center
07.2021 - 11.2021
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Supported classroom teacher with daily instruction and management of student activities.
  • Supported students throughout academic instruction and assignments.
  • Maintained accurate records of student behavior incidents, interventions used.
  • Collaborated with teachers to adapt materials to meet diverse learning needs.
  • Administered first aid when needed, ensuring that appropriate medical attention was sought if necessary.
  • Recorded and maintained accurate student records and progress reports.
  • Contributed to a safe and inclusive learning environment for all students.

Education

HIGH SCHOOL DIPLOMA -

Valley High School/Walnut Creek
05.2022

Certificate - Real Estate

Iowa Realty
West Des Moines, IA
09-2024

Skills

  • Bilingual proficiency
  • Work ethic
  • Time management
  • Upselling strategies
  • Conflict resolution
  • Problem solving
  • Multitasking
  • Professional appearance
  • Team collaboration
  • Effective communication

Certification

  • salesperson pre-license

Languages

spanish
Native or Bilingual
english
Native or Bilingual

Timeline

Bartender

The Copper Cup
05.2025 - Current

SERVER

Texas Roadhouse
09.2023 - 04.2024

BARISTA

Smokey Row
09.2021 - 05.2022

Education Assistant

Generation Next Worship Center
07.2021 - 11.2021

HIGH SCHOOL DIPLOMA -

Valley High School/Walnut Creek

Certificate - Real Estate

Iowa Realty

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