Belen Ordonez
Haslet,TX
Summary
Bilingual Customer Service Professional with strong relationship-building skills and experience in staff training. Thrives in fast-paced environments, demonstrating quick decision-making and adaptability. Committed to delivering exceptional service while effectively managing multiple clients and tasks. Proven ability to maintain organization and contribute positively to team dynamics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Mi Cocina
Fort Worth, Texas
05.2020 - Current
- Ensured cleanliness and organization of bar area during service to enhance customer experience.
- Trained new bartenders on drink recipes and service standards to maintain quality and consistency.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Implemented alcohol awareness procedures to prevent intoxication and ensure guest safety.
Waitress
Habaneros Restaurant
Fort Worth, Texas
10.2023 - 03.2024
- Ensured cleanliness and organization of dining and service areas to enhance customer experience.
- Processed customer orders using point-of-sale systems to streamline service.
- Supported wait staff during peak hours to maintain service quality and efficiency.
Inside Sales Representative
Enlivenhealth
Fort Worth, Texas
04.2022 - 04.2023
- Conducted product demonstrations to showcase features and benefits effectively.
- Coordinated with cross-functional teams to resolve client inquiries promptly.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
Waitress
Mi Cocina
Fort Worth, Texas
06.2018 - 03.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new waitstaff on restaurant procedures and menu items.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Hostess
Mi Cocina
Fort Worth, Texas
04.2017 - 06.2018
- Trained new host staff on procedures and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
Hostess
Sumo Sushi
Haslet, Texas
01.2016 - 12.2016
- Greeted and seated guests in a welcoming environment.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Organized and tracked to-go orders while maintaining accuracy.
- Maintained cleanliness and organization of the to-go area and equipment.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX12-2021
Associate of Arts -
Tarrant County College
Fort Worth, TX08-2019
Skills
- Customer service expertise
- Effective communication
- Bilingual proficiency
- Relationship building
- Intermediate computer use
- Adaptability
- Organized
- Embraces teamwork
- Flexible
- Hardworking and reliable
- Pays attention to detail
- Leadership skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
Real Estate License - Currently achieving
Accomplishments
Graduating from the University of North Texas with Cum Laude, 12/21
Timeline
Waitress
Habaneros Restaurant
10.2023 - 03.2024
Inside Sales Representative
Enlivenhealth
04.2022 - 04.2023
Bartender
Mi Cocina
05.2020 - Current
Waitress
Mi Cocina
06.2018 - 03.2020
Hostess
Mi Cocina
04.2017 - 06.2018
Hostess
Sumo Sushi
01.2016 - 12.2016
Bachelor of Arts - Psychology
University of North Texas
Associate of Arts -
Tarrant County College