Abigail Francis
Amanda,OH
Summary
Reliable manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
Manager
Glo 30
New Albany, Ohio
09.2024 - Current
- Staffed and trained team members
- Developed marketing for the location
- Developed a system for daily operations
Spa Manager
Ireland’s Spa and Salon
Lancaster, OH
05.2005 - 09.2024
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as financial reporting, payroll processing, client tracking and billing systems.
- Created menus of treatments and packages that were attractive to customers.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Resolved customer complaints in a timely manner.
Retail Sales Associate
Kay Jeweler’s
Lancaster, OH
05.1999 - 05.2005
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked cases with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Education
High School Diploma -
Amanda Clearcreek High School
Amanda, OH05-1999
Some College (No Degree) - Accounting
Ohio University
Lancaster, OHSkills
- Cross-functional team management
- Verbal and written communication
- Policy administration
- Cross-functional team leadership
- Team building
- Operations Management
- Conflict Resolution
Timeline
Manager
Glo 30
09.2024 - Current
Spa Manager
Ireland’s Spa and Salon
05.2005 - 09.2024
Retail Sales Associate
Kay Jeweler’s
05.1999 - 05.2005
High School Diploma -
Amanda Clearcreek High School
Some College (No Degree) - Accounting
Ohio University
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