Abigail Freemam
Fort Wayne,IN
Summary
Dynamic Culinary Manager at American Senior Communities with proven leadership in optimizing kitchen operations and enhancing menu offerings. Expert in food presentation and sanitation standards, successfully reducing waste and costs through strategic planning. Adept at training staff and fostering teamwork to deliver exceptional dining experiences for residents.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Culinary Manager
American Senior Communities
Fort Wayne, IN
10.2024 - Current
- Managed culinary operations to ensure quality and compliance with health standards.
- Developed and implemented menu items catering to resident preferences and dietary requirements.
- Trained kitchen staff on food preparation techniques and safety protocols.
- Coordinated inventory management to reduce waste and optimize supply chain efficiency.
- Oversaw daily kitchen activities, ensuring timely meal service for residents.
- Collaborated with nutritionists to enhance menu offerings based on resident feedback.
- Evaluated vendor performance to secure high-quality ingredients at competitive prices.
- Led staff meetings focused on improving kitchen workflows and team communication.
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
- Motivated team of 25 employees to maintain high standards of food preparation and efficiency for 8 hours per shift.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
- Scheduled kitchen staff of 25 people.
Customer Service Representative
Krogerl
Fort Wayne, IN
01.2000 - 02.2026
- Greeted customers to create positive initial impressions upon arrival.
- Managed multi-line phone system to route calls to appropriate departments efficiently.
- Processed customer transactions to maintain accurate financial records and cash register operations.
- Assisted in managing inventory to meet stock requirements for operational efficiency.
- Trained new staff on front desk operations and exceptional customer service techniques.
- Scheduled and confirmed appointments and meetings to optimize workflow.
- Fostered strong relationships with team members to promote a collaborative work atmosphere.
Direct Support Professional
ResCare
Fort Wayne, IN
06.2002 - 04.2004
- Assisted individuals with daily living activities, fostering independence and personal growth.
- Developed and implemented personalized care plans to meet unique client needs.
- Collaborated with healthcare professionals to ensure comprehensive support for clients.
- Maintained accurate documentation of client progress and care interventions.
- Trained new staff on best practices for client care and safety protocols.
- Advocated for client rights, ensuring dignity and respect in all interactions.
- Monitored client behavior, implementing strategies to promote positive outcomes and reduce crises.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-2000
Skills
- Leadership trained
- Knife skills
- Sanitation standards
- Kitchen operations
- Food presentation
- Food storage
- Food pairing
- Sauce making
- Recipe creation
- Garnishing techniques
- ServSafe manager
Certification
Serve safe
Timeline
Culinary Manager
American Senior Communities
10.2024 - Current
Direct Support Professional
ResCare
06.2002 - 04.2004
Customer Service Representative
Krogerl
01.2000 - 02.2026
High School Diploma -
Northrop High School