Abigail Garnett
Athens,Ohio
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Dallas Texas Consultants
06.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Student Social Media Coordinator
Ohio University
05.2022 - 05.2023
- Worked closely with the directors of the MSM program at Ohio University to increase engagement on various social media platforms including Instagram, Twitter, and LinkedIn
- Regularly engaged with the community on social media to increase awareness of upcoming events, opportunities, and seminars
- Promptly answered inbound questions from the community regarding upcoming events, opportunities, and seminars
- Effectively maintained and updated the university’s social media presence throughout the school year.
Basketball Camp Counselor/Mentor
Ohio University
06.2019 - 06.2022
- Participated with both the OU men’s and women’s basketball teams to develop the fundamentals of the game of basketball in children ages 8 to 14
- Developed group leadership and teaching skills necessary to become a well-rounded athlete on and off the court
- Shared experiences in an effort to teach young individuals how to manage their time and skills in every facet of life.
Education
Master of Science of Management (MSM) -
Ohio University, College of Business
Athens, Ohio05.2023
Bachelor of Science in Communication Degree - Scripps College of Communication Studies
Ohio University, College of Business
Athens, Ohio05.2022
Skills
- Records Management
- Lead Generation
- Proposal Development
- Customer Service
- Business Development
- Customer Retention
- Customer Relations
- Active listening
- Team Leadership
- Self-motivation
Honors And Awards
- Division 1 Basketball Scholarship, Athens, Ohio, June 2018- 2023
- All- Conference Academic Team, Athens, Ohio, April 2021-22, 23
Leadership Activities And Memberships
Ohio University, Division 1 Women’s Basketball
Worked with 14 other women and 4 coaches traveling, training, and playing basketball games for 10.5 months out of the year. Developed impeccable time management skills by maintaining a full course schedule while attending practices, games, meetings, and training. Became proficient in group leadership and communication skills on and off the court.
Timeline
Sales Representative
Dallas Texas Consultants
06.2023 - Current
Student Social Media Coordinator
Ohio University
05.2022 - 05.2023
Basketball Camp Counselor/Mentor
Ohio University
06.2019 - 06.2022
Master of Science of Management (MSM) -
Ohio University, College of Business
Bachelor of Science in Communication Degree - Scripps College of Communication Studies
Ohio University, College of Business
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