ABIGAIL GARY AMOR
Glendale,New York
Summary
Motivated and detail-oriented professional with a passion for providing exceptional customer service. Highly skilled in problem-solving and finding effective solutions in fast-paced environments. A quick learner who embraces new challenges with enthusiasm and adaptability. Possessing strong interpersonal skills and a natural ability to connect with others, I thrive in dynamic team settings. With a proven track record of success, I am committed to delivering outstanding results while maintaining a positive and engaging demeanor.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
H&R Block
Jamaica, New York
12.2023 - 04.2025
- Welcomed and greeted clients, providing a warm and friendly atmosphere upon their arrival at the tax office.
- Managed high volumes of incoming calls, efficiently addressing inquiries and routing calls to the appropriate tax professionals.
- Maintained accurate and organized client records, both physically and digitally, while prioritizing client confidentiality and data protection.
- Assisted clients with basic tax-related questions and directed them to the appropriate resources or tax professionals for further assistance.
- Handled administrative tasks, including filing, faxing, photocopying, and scanning documents, supporting the overall workflow of the office.
- Collaborated closely with tax professionals and other team members to facilitate efficient client service and office operations.
- Demonstrated strong attention to detail when reviewing client documents for completeness and accuracy, minimizing errors and ensuring compliance with internal procedures.
- Adapted quickly to changing priorities and high-pressure situations, effectively multitasking and resolving issues with a proactive and problem-solving mindset.
Education
Associate of Science - Engineering Sciences
Borough of Manhattan Community College
New York, NY05-2027
High School Diploma -
RICHARD R. GREEN HIGH SCHOOL
New York, NY06-2023
Some College (No Degree) - Electrical Engineering And Computer
NEW YORK INSTITUTE OF TECHNOLOGY
New York, NYSkills
- Excellent communication
- Strategic and social selling
- Proficient in using Microsoft
- Academic Writing Proficiency using office tools
- Critical Thinking
- Project Management
- Attention to detail
- Customer service
- Time management
- Organization skills
Certification
- GIRLS WHO CODE SUMMER IMMERSION PROGRAM, 06/2022, Girls Who Code
- SOCIETY OF WOMEN ENGINEERS, 06/2022, Columbia University
- EY COLLEGE SCHOLAR, 06/2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
H&R Block
12.2023 - 04.2025
Associate of Science - Engineering Sciences
Borough of Manhattan Community College
High School Diploma -
RICHARD R. GREEN HIGH SCHOOL
Some College (No Degree) - Electrical Engineering And Computer
NEW YORK INSTITUTE OF TECHNOLOGY