Abigail Gifford
Wareham,MA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Blended Berry. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in multitasking and maintaining high standards of food quality, while fostering a collaborative team environment. Committed to continuous improvement and delivering exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Crew Member
Blended Berry
Kingston, Massachusetts
10.2025 - Current
- Engaged with customers to provide information about menu items and daily specials.
- Supported team members by managing workflow during busy service periods.
- Monitored food quality and presentation, ensuring it met company standards.
- Handled customer inquiries and complaints effectively to enhance satisfaction.
- Prepared and served beverages and food items in accordance with recipes and guidelines.
- Maintained a clean and organized workspace to ensure efficient service delivery.
- Promoted a friendly atmosphere by engaging with guests and fostering community relationships.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Barista
Mary Lou's Coffee
08.2023 - 10.2025
- Prepared and presented diverse menu items, adhering to dietary restrictions and preferences.
- Managed inventory levels, tracking supplies to minimize waste and ensure timely availability.
- Collaborated with team members to enhance service delivery and guest experiences.
- Created great relationships with regular customers
- Collaborated with team members to coordinate logistics for food preparation and presentation.
Caterer
Social Table Experience
09.2024 - 08.2025
- Prepared and presented diverse menu items, adhering to dietary restrictions and preferences.
- Managed inventory levels, tracking supplies to minimize waste and ensure timely availability.
- Collaborated with team members to enhance service delivery and guest experiences.
- Created great relationships with regular customers
- Collaborated with team members to coordinate logistics for food preparation and presentation.
Waitress
Beverly Yacht Club
05.2024 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Assisted in training new staff on restaurant procedures and service expectations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Hostess
Vels
05.2021 - 05.2023
- Welcomed and seated guests, ensuring effective flow of service in high-volume restaurant environment.
- Managed reservation system, optimizing table turnover and guest experience during peak hours.
- Coordinated with kitchen and wait staff to fulfill guest requests efficiently and accurately.
- Trained new host staff on customer service standards and operational procedures.
Education
High School Diploma -
Penn Foster Highschool
Scranton, PA02.2024
Skills
Time management
Organizational skills
Customer relationship building
Quick learner
Multitasking proficiency
Customer experience enhancement
- Customer engagement
- Team contributions
- Telephone etiquette
- Teamwork and collaboration
- Workplace efficiency
- Flexible schedule
- Multitasking and organization
- Taking orders
- Attention to detail
- Initiative and Self-motivation
- Self-discipline
- Willingness to learn
Timeline
Crew Member
Blended Berry
10.2025 - Current
Caterer
Social Table Experience
09.2024 - 08.2025
Waitress
Beverly Yacht Club
05.2024 - 08.2025
Barista
Mary Lou's Coffee
08.2023 - 10.2025
Restaurant Hostess
Vels
05.2021 - 05.2023
High School Diploma -
Penn Foster Highschool