Abigail Gonzalez
Bronx,NY
Summary
Customer service expert with four years in retail and service sectors, known for boosting customer satisfaction and resolving issues efficiently through excellent communication skills.
Overview
4
4
years of professional experience
Work History
Service Team Leader
Just Salad
Manhattan, New York
08.2022 - Current
- Handle opening and closing shift duties, and endure store safety and cleanliness at all points. Took customers orders, addressed and resolved customer concerns in keeping restaurant policies. I supervised a team of 5-10 employees, ensuring smooth operations during peak hours. I also supported the kitchen staff by helping them out with prepping, cooking, cleaning and dishes washing.
- I followed recipes and portion control procedures to ensure consistency and quality.
- I also trained new hires on food safely, customer service and operation procedures
SHOP ATTENDANT
Heyday
Manhattan, New York
05.2021 - 05.2022
- Maintained and organized a clean workplace such as front desk, treatment rooms, lobbies, office, break rooms, bathroom and hallways. Restocking the treatment rooms and bathrooms with their supplies. I complete laundry duties for the shop by washing, drying, and folding hand towels, bed sheets, blankets and uniforms. I helped unpack skincare products deliveries and store inventory supplies and put the item to their spot.
Education
High School Degree -
Marie Curie School for Medicine, Nursing, and health professions
Bronx, NY06.2019
Skills
- Cash handling, responsible, organized leader, time management, helpful, focus, trustful, painted, listener, fast learner, positive thinker, problem solver, communicating well with peers, strong customer services skills, food preparation, cleaning and situation
- Team leadership
- Time management
- Communication skills
- Problem solving
- Adaptability
- Attention to detail
- Teamwork
Languages
Spanish and English
Timeline
Service Team Leader
Just Salad
08.2022 - Current
SHOP ATTENDANT
Heyday
05.2021 - 05.2022
High School Degree -
Marie Curie School for Medicine, Nursing, and health professions
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