Abigail Green
Carrollton,GA
Summary
Detail-oriented guest service professional with strong active listening and conflict resolution skills. Excels in processing transactions and maintaining product availability, committed to enhancing customer experiences.
Overview
1
1
year of professional experience
Work History
Guest Service Team Member
Pilot Flying J Travel Center
Villa Rica, Georgia
07.2025 - Current
- Delivered exceptional service through active engagement and effective listening.
- Greeted guests upon arrival, assisting with check-in and determining needs.
- Resolved customer complaints quickly while maintaining a positive demeanor.
- Processed payment transactions accurately for reservations and cash payments.
- Maintained stocked shelves to ensure product availability for customers.
- Communicated effectively with team members to improve overall service quality.
- Operated cash register efficiently, ensuring accurate daily revenue reports.
- Adhered to safety protocols while handling food and beverages.
Cashier
Shane's Ribshack
Carrollton, Georgia
12.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale system during peak hours.
- Maintained cleanliness and organization of service and dining areas for optimal guest experience.
- Assisted customers with menu selections and provided detailed information on food items.
- Handled cash and credit card payments accurately to ensure transaction integrity.
- Collaborated with team members to deliver swift service during busy shifts.
- Restocked supplies regularly, ensuring all items remained available for customer use.
- Greeted customers warmly, addressing inquiries about products and services promptly.
- Learned roles across departments to provide coverage and maintain store operations.
Education
High School Diploma -
James Madison High School
Norcross, GA06-2024
Skills
- Point-of-sale operation
- Team collaboration
- Conflict resolution
- Effective communication
- Active listening
- Time management
- Adaptable learning
- Process improvement
- Empathy and support
- Complaint handling
- Product sales
- Cash handling
- Guest accommodations
- Attention to detail
Timeline
Guest Service Team Member
Pilot Flying J Travel Center
07.2025 - Current
Cashier
Shane's Ribshack
12.2024 - 04.2025
High School Diploma -
James Madison High School