Abigail Grey
Greenacres City,FL
Summary
Dynamic Case Manager with a proven track record at The Carlisle Palm Beach, excelling in problem-solving and relationship building. Achieved notable client satisfaction through comprehensive case management and effective crisis intervention. Skilled in case documentation and active listening, ensuring compliance and positive outcomes. Advocates passionately for client rights and services.
Overview
7
7
years of professional experience
Work History
Case Manager
The Carlisle Palm Beach
04.2017 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Critical thinking
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Case Manager
The Carlisle Palm Beach
04.2017 - 09.2024