Abigail Grouss

Provide professional assistance to guests by answering questions, addressing concerns, and directing individuals to

appropriate services and areas.

• Answer and manage incoming telephone calls, providing accurate information regarding programs, events, memberships,

equipment, and facility activities.

• Maintain accurate customer records, member files, waiver documentation, and customer information using the Dash

platform.

• Perform data entry and maintain organized records while ensuring information is accurate and up to date.

• Process payments and transactions accurately while maintaining strong attention to detail.

• Assist with daily administrative and operational responsibilities in a fast-paced environment with frequent interruptions and

changing priorities.

• Communicate policies, procedures, and safety requirements clearly and professionally to individuals of varying ages and.

backgrounds.

• Assisted management with daily operations and coordinated workflow during high-volume periods.

• Monitored multiple areas of the facility, ensuring safety and addressing guest inquiries promptly. simultaneously and respond appropriately to questions, safety concerns, and unexpected situations.

• Maintain a clean, organized, and professional guest-service environment.

• Demonstrate strong teamwork and communication while working with management, coworkers, members, and the general

public.