Abigail Henderson
Cartersville,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist & Billing
Commonwealth Pediatric Dentistry
01.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified patient insurance coverage and eligibility for dental services.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
- Generated monthly reports detailing the number of claims processed by provider and insurer.
Intern
James River Cardiology
05.2017 - 08.2017
- Enhanced internship experience by observing a Cardiologist both in patient exam rooms and in the office
- Enhanced internship experience by observing Medical Assistants during patient intake and departure
Intern
Colonial Orthopedics
05.2017 - 08.2017
- Enhanced internship experience by observing a Orthopedic Doctor both in patient exam rooms and in the office
- Enhanced internship experience by observing Medical Assistants during patient intake and departure
- Enhanced internship experience by observing during procedures and x-rays
Floor Sales Associate
Sassy Bee
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Server
Riptides Seafood
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Bachelor of Science in Biology -
Longwood University
05.2024
Monacan High School
05.2018
Health and Physical Therapy Governors Academy
05.2018
Skills
- Microsoft Teams
- Outlook
- Scheduling
- Insurance Verifications
- Billing Support
Other Skills Experience
- Ability to think quickly to solve problems
- Determined and Motivated work ethic
- Ability to learn quickly to achieve a goal or complete a task
- Well rounded People skills and a love for helping people
Certification
- RLD Certification
- OSHA 10
- CPR & First Aid Certification
Timeline
Receptionist & Billing
Commonwealth Pediatric Dentistry
01.2023 - Current
Intern
James River Cardiology
05.2017 - 08.2017
Intern
Colonial Orthopedics
05.2017 - 08.2017
Floor Sales Associate
Sassy Bee
Server
Riptides Seafood
Bachelor of Science in Biology -
Longwood University
Monacan High School
Health and Physical Therapy Governors Academy
Similar Profiles
JADE WEATHERINGTONJADE WEATHERINGTON
Research Assistant at University of Maryland School of Dentistry Department of Pediatric DentistryResearch Assistant at University of Maryland School of Dentistry Department of Pediatric Dentistry
Hannah DavesHannah Daves
Front Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental GroupFront Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental Group
Charanjeet SinghCharanjeet Singh
Clinical Instructor at Pediatric Dentistry, SCHULICH SCHOOL OF MEDICINE AND DENTISTRY, WESTERN UNIVERSITYClinical Instructor at Pediatric Dentistry, SCHULICH SCHOOL OF MEDICINE AND DENTISTRY, WESTERN UNIVERSITY
Parker SloanParker Sloan
UVA Men's Soccer Timekeeper at University of VirginiaUVA Men's Soccer Timekeeper at University of Virginia
Audrey PleasantsAudrey Pleasants
Medical Assistant at Virginia Weight and WellnessMedical Assistant at Virginia Weight and Wellness