Monique Warden
Atlanta,United States
Summary
Dynamic professional with a proven track record at JPMorgan Chase, excelling in relationship building and strategic selling. Skilled in Microsoft Dynamics 365 and financial reporting, I consistently achieved top sales performance while fostering client satisfaction. My adaptable approach and strong analytical skills drive successful outcomes in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Billing Representative
Uniprofoodservice
10.2021 - Current
- Process high-volume invoices for UniPro members and suppliers using Microsoft Dynamics 365 (D365) and AS400, ensuring timely and accurate billing.
- Reconcile supplier invoices by analyzing internal and external data to identify billing discrepancies, determine root causes, and implement appropriate corrections.
- Review supplier statements, accounts payable documentation, and open balance reports to ensure accurate member billings and credits.
- Conduct comprehensive research and resolve billing discrepancies, invoice adjustments, and cost corrections while maintaining compliance with company policies.
- Generate and analyze operational and financial reports to support management and investigate billing exceptions and errors.
- Utilize OCR (Optical Character Recognition) technology and EDI (Electronic Data Interchange) processes to improve billing accuracy and workflow efficiency.
- Coordinate with Accounts Receivable (AR), Accounts Payable (AP), Sales, Customer Service, and Operations to resolve complex billing issues and ensure seamless processing.
- Manage increasing invoice volumes while prioritizing daily workloads to meet production goals and operational deadlines.
- Maintain detailed documentation of billing procedures and assist in training backup team members to ensure continuity of operations.
- Apply strong analytical and problem-solving skills to resolve invoice discrepancies while maintaining exceptional attention to detail.
- Handle multiple concurrent projects in a fast-paced environment requiring accuracy, productivity, and effective collaboration across departments.
- Maintain confidentiality while processing sensitive financial and customer information in accordance with company policies
Cosmetic Counter Manager
Macys Department Store
05.2017 - 08.2020
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Analyzed sales, wrote sales reports and set sales goals for Philosophy cosmetics.
- Collaborated with account executives and store management to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Independent Beauty Consultant
Mary Kay
08.2020 - Current
- Demonstrated makeup techniques and suggested products that met clients' needs.
- Handled payment transactions, gift-wrapped purchases, and enclosed trial products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Personable Independent Beauty Consultant with 7 years of experience independently selling skincare, fragrance and makeup products. Talented performing makeovers and skincare demonstrations. Persuasive and hardworking with a strong attention to detail
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Account Coordinator
Hot Topic Inc.
09.2014 - 04.2017
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Collaborated with Lord & Taylor, Macy's and Bergdorf Goodman department stores to achieve product sales goals.
- Trained staff on new products in multiple high end retail stores.
- Monitored front areas so that questions could be promptly addressed.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Senior Licensed Personal Banker
JPMorgan Chase
08.2009 - 02.2014
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Expanded client base by promoting new financial products.
- Performed vault duties to handle large deposits of up to $15,000 and distribute currency to coworkers.
- Achieved consistent recognition as top sales performer.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
Education
Associate Of Applied Science - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Long Island City High School
Long Island City, NYCertified Makeup Artistry - Cosmetology Education
Empire Beauty School
New York, NYMaster Cosmetology - Cosmetology
Elaine Sterling Institute
Atlanta, GA02.2026
Skills
- Product and Service Sales
- Relationship building
- Direct sales
- Customer Service
- Supervision
- Flexible & Adaptable
- Clerical
- MS Office
- Strategic selling
- Merchandising operations
- Prospecting Clients
- Cash Handling
- Sales expertise
- File Maintenance
- Bookkeeping
- Scheduling
- Project Management
- Administrative support
- Microsoft Dynamics 365 (D365)
- AS400
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- OCR (Optical Character Recognition)
- EDI (Electronic Data Interchange)
- Data Entry
- Report Generation
- Financial Reporting
- Database Management
Timeline
Billing Representative
Uniprofoodservice
10.2021 - Current
Independent Beauty Consultant
Mary Kay
08.2020 - Current
Cosmetic Counter Manager
Macys Department Store
05.2017 - 08.2020
Account Coordinator
Hot Topic Inc.
09.2014 - 04.2017
Senior Licensed Personal Banker
JPMorgan Chase
08.2009 - 02.2014
Associate Of Applied Science - Business Administration And Management
LaGuardia Community College of The City University of New York
High School Diploma -
Long Island City High School
Certified Makeup Artistry - Cosmetology Education
Empire Beauty School
Master Cosmetology - Cosmetology
Elaine Sterling Institute