Abigail Heredia
Overview
6
6
years of professional experience
Work History
Behavioral Health Case Manager/Lead Care Manager
Comprehensive Community Health Centers
Glendale, CA
02.2024 - Current
- Enhanced Care Management Program, care coordination for patients with complex healthcare needs, conducted community-based home visits, and provided crisis support to members in the serious mental illness population.
- Support patients by connecting them to resources they are in need of to enhance health outcomes.
- Advocate for patients by directly working with external agencies to ensure the appropriate care and services.
- Work with a multidisciplinary team to support the patient's needs (e.g., behavioral health providers, medical assistants, primary care physicians).
Store Associate
In N Out
Panorama City, CA
09.2021 - 03.2024
- Stocked, replenished, and organized inventory to keep merchandise fresh.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Counted cash to keep the cash register drawer organized and balanced.
- Prepared quality products while maintaining proper food safety practices.
Cashier/Food Service Handler
Pollo Loco
San Fernando, CA
06.2019 - 08.2021
- Operated the cash register to receive payment by cash and credit card.
- Followed proper food handling procedures, cleaned and sanitized surfaces, and adhered to food safety regulations.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Presented food to customers, ensuring accuracy, and timely service.
Education
Bachelor of Arts - Sociology
University of California, Santa Cruz
Santa Cruz, CA06-2023
Associate of Arts - Sociology
Los Angeles Mission College
Sylmar, CA06-2021
Skills
- Community Health Worker Certificate
- Languages: Spanish
- Computer: Microsoft Office, Word, Excel, PowerPoint, Zoom video, Microsoft Teams, Outlook email, Google Workspace, TriMed Complete, Google Suite, Dropbox
- Client advocacy
Timeline
Behavioral Health Case Manager/Lead Care Manager
Comprehensive Community Health Centers
02.2024 - Current
Store Associate
In N Out
09.2021 - 03.2024
Cashier/Food Service Handler
Pollo Loco
06.2019 - 08.2021
Bachelor of Arts - Sociology
University of California, Santa Cruz
Associate of Arts - Sociology
Los Angeles Mission College
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