Abigail Ibanez
Self-employeed
Las Vegas,NV
3
Languages
19
years of professional experience
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Sales
5 Years 1 Month- Product demonstrations in order to build sales
- Supervised daily operations, ensuring consistent customer service and brand standards
- Monitored inventory levels, supporting replenishment and stock organization across product lines
- Resolved customer concerns promptly, preserving service quality and client loyalty
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Freelance Artist
15 Years 9 Months- Enhanced creative process with original ideas and inspiration that shaped final outcomes.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Cleaned and disinfected makeup tools to ensure hygiene standards were met. to avoid spread of infection.
- Demonstrated and explained use of different beauty products to educate customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Scheduled onsite and offsite makeup appointments for clientele.
- Fostered customer loyalty through exceptional service and personalized makeup applications, resulting in repeat clientele.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Partnered with photographers and stylists to create desired looks for photoshoots, delivering high-quality results.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
Server
1 Year 3 Months- Delivered attentive table service while maintaining accurate order flow and guest satisfaction.
- Coordinated food and beverage timing with kitchen staff to support smooth service.
- Recommended menu items based on guest preferences and daily specials.
- Resolved guest concerns promptly to preserve positive dining experiences.
Assistant Store Manager
6 Years 5 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed opening and closing procedures, implementing changes that enhanced daily operational efficiency.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Updated merchandise displays regularly to showcase new products and promotions effectively.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to improve skills, meet daily objectives, and facilitate advancement opportunities.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Streamlined inventory management through regular audits, precise ordering, and organized stock placement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Key Holder
4 Years 5 Months- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Cleaned store floors and surfaces after closing to ensure a welcoming environment for customers.
- Delegated tasks and supervised store personnel to ensure smooth daily operations.
- Monitored associates during shifts and addressed challenges to sustain high store performance.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store's monthly sales targets.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma
Skills
Relationship management
Product knowledge
Client relationship building
Client consultations
Customer service
Social media content
Detail-oriented
Sanitation practices
Inventory management
Critical thinking
Relationship building
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Sales
Luxe Retail LLC
09.2021 - CurrentRead More
Server
Truffle N Bacon Cafe
07.2017 - 10.2018Read More
Assistant Store Manager
Inglot Cosmetics
05.2012 - 10.2018Read More
Freelance Artist
Self-employeed
01.2011 - CurrentRead More
Key Holder
Tommy Hilfiger Outlet
05.2008 - 10.2012Read More
Rancho High School
High School Diploma
Read More