Abigail Johnson
Coldstone Creamy
TAMPA,FL
3
years of professional experience
Dynamic professional with a strong background in customer service and problem-solving. Recognized for effective time management and collaborative teamwork, consistently improving workflow processes and enhancing guest satisfaction in fast-paced environments.
Work History
To-Go Specialist
3 Months- Enhanced customer experience through effective communication and problem resolution strategies.
- Implemented organizational techniques to improve workspace efficiency and cleanliness standards.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Crew Member
1 Year 4 Months- Prepared and served high-quality ice cream and desserts to customers, ensuring exceptional taste and presentation.
- Operated cash register efficiently, handling transactions accurately and providing excellent customer service.
- Collaborated with team members to manage peak hours effectively, ensuring timely service delivery.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Maintained cleanliness of work area and equipment, adhering to health and safety standards at all times.
- Implemented suggestions for improving workflow processes, enhancing overall efficiency during busy shifts.
- Monitored inventory levels of supplies, assisting in timely restocking to minimize shortages during operations.
To-Go Specialist
7 Months- Processed to-go orders efficiently, ensuring accuracy and customer satisfaction.
- Managed food packaging and presentation for optimal quality during delivery.
- Collaborated with kitchen staff to streamline order preparation and reduce wait times.
- Trained new team members on order management systems and customer service protocols.
Restaurant Hostess
1 Year 7 Months- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation systems to optimize table turnover and accommodate guest preferences.
- Collaborated with servers and kitchen staff to enhance communication and service efficiency.
- Assisted in coordinating front-of-house activities for seamless dining experiences.
- Maintained cleanliness of entrance area, contributing to overall restaurant ambiance and hygiene standards.
- Trained new hostesses on operational procedures, enhancing team performance and customer satisfaction.
- Handled guest inquiries and concerns, fostering a welcoming environment and resolving issues swiftly.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma
- Completed AP course in Pre-Calculus
- Completed AP course in Modern World History
- 3.7 GPA
- Ranked in Top 24.66% of class
- Extracurricular Activities: Chamber Choir, Ovation, Ceramics
- Tri-M Member
- PTSA Member
- Professional Development: Section leader
- Professional Development: Class Representative
Skills
Customer service
Complaint resolution
Sanitation practices
Attention to detail
Organizational multitasking
Multitasking skills
Effective time management
Problem-solving
Customer interaction
Upselling
Collaborative teamwork
Rapid adaptability
Interests
Music
Exploring various forms of art
such as Ceramics
Guitar
and Vocal Performance
to nurture creativity and personal growth.
Volunteer Work
Timeline
To-Go Specialist
GrillSmith
05.2026 - CurrentRead More
To-Go Specialist
The NONAS Slice House
09.2025 - 04.2026Read More
Crew Member
Coldstone Creamy
04.2025 - CurrentRead More
Restaurant Hostess
GrillSmith
01.2024 - 08.2025Read More
Walter L.Sickles Highschool
High School Diploma
Read More