Abigail Jones
Newcomerstown,OH
Summary
Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and proficient with point-of-sale systems, ensuring efficient transactions and a positive shopping experience. Adaptable team player committed to maintaining high standards of service.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
West Lafayette Point
West Lafayette, OH
- Performed routine cleaning tasks, ensuring high standards of hygiene and cleanliness.
- Utilized cleaning equipment and supplies efficiently to maintain facility appearance.
- Assisted in inventory management of cleaning supplies, ensuring timely restocking as needed.
- Collaborated with team members to execute daily cleaning schedules effectively.
Cashier
Dollar General
West Lafayette, OH
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Handled cash, credit, and debit transactions accurately, ensuring balanced cash drawer at shift end.
Customer Service Representative
Walmart
Coshocton, OH
05.2023 - Current
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Collaborated with team members to improve workflow and ensure a positive shopping experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted inventory checks and restocked shelves to maintain optimal product availability.
Education
Ridgewood Highschool
West Lafayette, OH05.2021
Skills
- Customer service
- Computer skills
- Organization
- Time management
- Phone etiquette
- Adaptability
Timeline
Customer Service Representative
Walmart
05.2023 - Current
Housekeeper
West Lafayette Point
Cashier
Dollar General
Ridgewood Highschool