ABIGAIL KEMP-MAXEY

Serves as the liaison between the service members and PPPO and CPPSO. Proficiently ran the call center, answering upwards of 60+ calls per day. Providing subject matter expertise to service members and their families in navigating personal property websites, creating shipments, accessing the status of individual shipments. Aiding service members in a broad range of personal property areas including outbound shipments, inbound shipments, personally procured
moves (PPMs), non-temporary storage (NTS) and storage-in-transit (SIT) to domestic and international destinations. Successful in transitioning to the Non Temp Storage department where I handled shipments in and out of storage for over 400 service members. Accurately navigate personal property systems including, Defense Personal Property System (DPS), Electronic Transportation Operational Personal Property Standard System (ETOPS), and Document Automation Content Service (DACS) daily. Familiar with the accuracy of Legacy orders and the new IPPSA orders,
shipment requests, proper entitlements for service members and key points of counseling individual shipments. Referencing an extensive body of transportation regulations, policies and
procedures relevant to daily transportation operations, including the Joint Travel Regulation(JTR), Defense Transportation Regulation (DTR) and Military Surface Deployment and Distribution Command (SDDC).

• Provided exceptional customer service to military personnel and their families, addressing inquiries, resolving issues, and guiding individuals through the ID card application and renewal process with professionalism and efficiency
• Contributed to the overall readiness and morale of military personnel and their families by providing timely and accurate support in ID card services, reflecting a commitment to excellence in HR support within the Air Force community
• Proficiently managed the issuance and maintenance of military identification cards for service members, dependents, and retirees, ensuring strict adherence to security protocols and Department of Defense (DoD) regulations
• Facilitated communication between management teams and employees by providing timely updates on organizational changes or initiatives
• Provided guidance and counseling to personnel on a wide range of HR matters, including benefits, career development, and conflict resolution.

• Greeted visitors warmly and ensured they had a positive experience
• Handled cash and credit card payments with accuracy
• Answered phones professionally in accordance with organizational protocols
• Assisted with administrative tasks such as filing documents, copying materials
• Maintained accurate records of all incoming calls, messages, and visitors.