Abigail Kirkland
Owatonna,MN
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
2
2
years of professional experience
Work History
Case Manager
Federated Mutual Insurance
10.2024 - 04.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved marketers' satisfaction by efficiently addressing concerns or grievances in a timely manner.
Leasing Agent
RAM Partners LLC
01.2024 - 08.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Mental Health Technician
Ridgeview Behavioral Hospital
08.2023 - 12.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
Psychology
Kennesaw State University
Kennesaw, GA05-2024
Skills
- Problem-solving
- Case management
- Time management
- Active listening
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Critical thinking
Timeline
Case Manager
Federated Mutual Insurance
10.2024 - 04.2025
Leasing Agent
RAM Partners LLC
01.2024 - 08.2024
Mental Health Technician
Ridgeview Behavioral Hospital
08.2023 - 12.2023
Psychology
Kennesaw State University
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