Abigail Kuffel
Brendan's 101
KNOXVILLE,TN
2
years of professional experience
Results-driven professional with a strong background in customer service and alumni relations. Expertise in problem resolution and relationship building, contributing to successful engagement programs and fostering community connections.
Work History
Customer Service Associate
2 Years 4 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Assisted in training new associates on customer service protocols and best practices.
- Collaborated with team members to streamline communication and improve service delivery.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Alumni Service Coordinator
1 Year- Developed and implemented alumni engagement programs to strengthen community connections.
- Coordinated events to enhance relationships between alumni and current students.
- Assisted in creating digital content for newsletters and social media platforms to promote alumni events.
- Facilitated networking opportunities by organizing workshops and guest speaker series for alumni.
- Managed the alumni database, ensuring accurate and up-to-date contact information for effective communication.
Education
High School Diploma
- Distinction of Leadership Recipient
- Elected Captain of Varsity Basketball
- KSPCA Club Leader
No Degree - General Studies
No Degree - Business Analytics
Skills
Point of sale
Customer service
Client assistance
Problem resolution
Product knowledge
Team collaboration
Timeline
Alumni Service Coordinator
King School
05.2025 - 05.2026Read More
Customer Service Associate
Brendan's 101
04.2024 - CurrentRead More
Pellissippi State Community College
No Degree from General Studies
Read More
King School
High School Diploma
Read More
University of Tennessee
No Degree from Business Analytics
Read More