Abigail Langhirt
Delaware,OH
Summary
Dynamic and customer-focused professional with extensive experience at Kroger, excelling in product stocking and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards of cleanliness and sanitation while efficiently managing heavy lifting tasks. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Grocery Clerk
Kroger
Bowling Green, OH
05.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Drug/GM Clerk
Kroger
Delaware, OH
06.2021 - 03.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Efficiently processed high volumes of customer transactions during peak hours while maintaining a friendly demeanor.
Education
Bachelor of Science - Japanese Education
Bowling Green State University
Bowling Green, OH05-2028
Skills
- Customer service
- Conflict resolution
- Problem solving
- Teamwork and collaboration
- Punctual and reliable
- Assisting customers
- Product stocking
- Customer service-focused
- Cleaning and sanitation
- Heavy lifting
Timeline
Grocery Clerk
Kroger
05.2024 - Current
Drug/GM Clerk
Kroger
06.2021 - 03.2022
Bachelor of Science - Japanese Education
Bowling Green State University