Abigail Laws
Phoenix,AZ
Summary
Proactive employee with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
3
3
years of professional experience
Work History
Host/Gelato Server
Pomo Pizzeria
02.2023 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted managers with quickly resolving service- and food-related issues.
Stylist Associate
Levi Strauss
05.2023 - 09.2023
- Organized successful in-store events that attracted new customers and increased overall brand exposure.
- Boosted sales through effective cross-selling and upselling techniques, showcasing complementary items and accessories.
- Championed store promotions by effectively communicating benefits to customers while tailoring presentations based on individual preferences or needs.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded personal goals.
Ice Cream Server
Jeni's
02.2021 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Bachelor of Arts - Fashion Design
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Chagrin Falls High School
Chagrin Falls, OH05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Detail Oriented
- Adaptable to change
- High-Volume Environments
- Safe Food Handling
- Serving and Bussing
- POS Systems
- Cleaning and Sanitizing
Affiliations
Local Cleveland luxury bag company, Fount, let me intern with them for two weeks.
Timeline
Stylist Associate
Levi Strauss
05.2023 - 09.2023
Host/Gelato Server
Pomo Pizzeria
02.2023 - 03.2024
Ice Cream Server
Jeni's
02.2021 - 09.2023
Bachelor of Arts - Fashion Design
Arizona State University
High School Diploma -
Chagrin Falls High School
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