Abigail Lobo
Kent,WA
Summary
Dynamic sales associate with a proven track record at Petco, excelling in customer service and relationship building. Recognized for enhancing store visual appeal and achieving sales goals through effective teamwork. Skilled in cash handling and problem-solving, consistently delivering exceptional service that fosters customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Petco
Renton, WA
05.2025 - Current
- Assisted customers in selecting appropriate pet products and services
- Maintained cleanliness and organization of sales floor and product displays
- Educated customers on proper pet care and nutrition
- Resolved customer inquiries and concerns effectively
- Participated in inventory management and restocking activities
- Trained new associates on store policies and procedures
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Ross Dress for Less
Marysville, WA
08.2023 - 06.2024
- Maintained cleanliness and organization of sales floor and product displays
- Processed transactions accurately using point-of-sale systems
- Collaborated with team members to achieve sales goals
- Trained new associates on store policies and procedures
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Guest relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Petco
05.2025 - Current
Sales Associate
Ross Dress for Less
08.2023 - 06.2024