Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Abigail Lopez

San Antonio

Summary

Resolved customer conflicts efficiently, contributing to a positive dining experience and high standards of customer service. Proven communication skills fostered strong customer engagement and attention to detail in all interactions. Maintained top 3 performances at store location in customer service, gaining positive feedback via weekly surveys.

Overview

2
2
years of professional experience

Work History

Team Lead

Panera Bread
San Antonio
11.2023 - 02.2026
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and up to company standard.
  • Trained new staff in basic and advanced procedures.
  • Delegated daily tasks to team members to optimize each shift.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Acted as MIC's assistant, resolving customer conflicts to the best of my accessible abilities.
  • Led a team of associates to maintain high standards of customer service, ensuring a positive dining experience for guests.

Education

Oliver Wendell Holmes
San Antonio, Texas

Skills

  • Team leadership
  • Staff training
  • Task delegation
  • Safety compliance
  • Customer service
  • Communication skills
  • Customer engagement
  • Attention to detail

References

References available upon request.

Timeline

Team Lead

Panera Bread
11.2023 - 02.2026

Oliver Wendell Holmes
Abigail Lopez