Abigail Lorenz
Oklahoma City
Summary
Enthusiastic server known for delivering exceptional service and maintaining high cleanliness standards. Skilled in training new staff and resolving guest complaints, ready to support operational excellence and boost customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Pepperoni Grill
Edmond, OK
06.2022 - Current
- Assisted in training new servers on menu offerings, service protocols, and POS system usage.
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Upsold daily specials and promotions, contributing to increased sales revenue during peak hours.
- Resolved guest complaints effectively, demonstrating strong problem-solving skills and commitment to satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Developed knowledge of menu items to provide informed recommendations, improving overall guest engagement.
Team Member
Panera Bread
Edmond, OK
12.2021 - 06.2022
- Prepared food items according to standardized recipes and safety protocols.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Assisted in training new team members on operational procedures and best practices.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Nursing
University of Central Oklahoma
Edmond, OK05-2029
High School Diploma -
Santa Fe High School
Edmond, OK05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
- Suggestive selling
- Task prioritization
- Tableside etiquette
Timeline
Server
Pepperoni Grill
06.2022 - Current
Team Member
Panera Bread
12.2021 - 06.2022
Bachelor of Science - Nursing
University of Central Oklahoma
High School Diploma -
Santa Fe High School