Abigail Marquez
Sevierville,TN
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Server
Applewood Farmhouse Grill
05.2016 - Current
- Provided exceptional customer service to enhance dining experiences.
- Managed point-of-sale transactions accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu offerings and service protocols.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Maintained cleanliness and organization of dining area throughout shifts.
Receptionist
Middle Creek Eye Center
11.2018 - 12.2019
- Managed patient scheduling, ensuring optimal flow and minimal wait times.
- Handled incoming calls, providing accurate information and directing inquiries efficiently.
- Coordinated with medical staff to facilitate seamless patient check-in and check-out processes.
- Developed and maintained organized filing systems for patient records and confidential information.
Team Leader
Chick-fil-A
05.2013 - 05.2016
- Supervised daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored team members on service excellence and operational procedures.
- Implemented workflow improvements, increasing efficiency in food preparation and service delivery.
Education
GED -
Whites Adult School
300 Cedar St Sevierville, TNSkills
- Exceptional customer service
- Cash handling
- Guest engagement
- Excel
- Microsoft
- Bilingual Spanish & English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Middle Creek Eye Center
11.2018 - 12.2019
Server
Applewood Farmhouse Grill
05.2016 - Current
Team Leader
Chick-fil-A
05.2013 - 05.2016
GED -
Whites Adult School