Abigail Medellin
Union City,CA
Summary
Friendly and reliable professional with experience as a boba shop Shift Lead and CNA in a skilled nursing facility. Strong customer service, communication, teamwork, and multitasking skills. Comfortable working in fast-paced environments while providing friendly and attentive service.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Tpumps
Fremont, California
08.2022 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Trained new employees on beverage preparation and customer service standards.
- Provided on-the-job training to new staff members.
- Ensured cleanliness and organization of the workspace for safety compliance.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Certified Nursing Assistant
GEM Transitional Care Center
Pasadena, California
08.2025 - 12.2025
- Provided attentive, respectful, and personalized service to residents while responding promptly to their needs and requests.
- Assisted with meal service by delivering meals and accommodating individual dietary needs and preferences to enhance resident satisfaction.
- Collaborated with team to deliver efficient, high-quality service, contributing to a positive resident experience.
- Maintained a calm, friendly, and professional attitude in challenging or high-pressure situations.
- Demonstrated strong time management, organization, and attention to detail throughout each shift.
- Managed multiple responsibilities in fast-paced environment, ensuring accuracy and professionalism in all tasks.
Education
Some College (No Degree) - Public Health
California State University, Los Angeles
Los Angeles, CASkills
- Collaborative teamwork
- Friendly demeanor
- Staff training
- Cleanliness standards
- Service efficiency
Timeline
Certified Nursing Assistant
GEM Transitional Care Center
08.2025 - 12.2025
Shift Supervisor
Tpumps
08.2022 - Current
Some College (No Degree) - Public Health
California State University, Los Angeles