Abigail Mulner
Manager
Keewatin,MN
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Aldi Foods
Hibbing, MN
09.2025 - Current
- Assisted management in daily store operations, ensuring efficient workflow and customer satisfaction.
- Implemented inventory control measures, maintaining optimal stock levels and minimizing waste.
- Supported staff training programs to enhance team performance and service quality.
- Collaborated with team members to improve visual merchandising standards and product presentation.
- Monitored compliance with safety protocols, promoting a secure environment for employees and customers.
- Engaged in regular communication with upper management regarding operational challenges and solutions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant General Manager
Village Inn Pancake House
Virginia, MN
08.2023 - 09.2025
- Managed daily operations to ensure efficient service and customer satisfaction.
- Implemented training programs for staff to enhance team performance and service quality.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Developed scheduling strategies to optimize labor costs while maintaining service standards.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Led initiatives to improve workplace safety protocols, fostering a secure environment for staff and patrons.
- Handled cash accurately and prepared deposits.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Education
Bachelor of Arts - English
University of Minnesota
Minneapolis, MN08-2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Aldi Foods
09.2025 - Current
Assistant General Manager
Village Inn Pancake House
08.2023 - 09.2025
Bachelor of Arts - English
University of Minnesota