Abigail Nunez
Ventnor City,NJ
Overview
5
5
years of professional experience
Work History
Shift Manager
Walgreens
02.2025 - Current
- Closed the store by counting the drawers and the safe ensuring everything was even and accurate.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bookseller
Books A Million
05.2024 - Current
- Managed cash register transactions accurately
- Processed shipment and properly putting new items on the floor and handling backstock
- Making sure to create loyalty by having customers sign up for the rewards program
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
Manager
Hottopic
05.2023 - 02.2025
- Tracked store performance metrics such as sales goals and shrinkage rates
- Processed incoming shipments to add products to store inventory
- Developed and implemented effective staff training to ensure customer satisfaction
- Provided customer service by greeting and assisting customers and responding to inquiries and complaints
- Transmitted daily reports and progress toward goals to corporate office
- Covering shifts and being a reliable manager
- Organizing the visuals within the store
FT Store Supervisor
Forever 21
04.2021 - 03.2023
- Secured building for closing by completing a run-through of the sales floor, turning off electronic systems, and turning on alarms
- Responsible for paperwork, counting petty and deposits at the end of the night during closing shifts
- Answered product questions and assisted customers in finding outfits or anything they needed and checkout
- In charge of making sure the credit goal was met each month and email capture stayed at a high percentage each week
- Worked with fellow managers to develop solutions and accomplish shared objectives to assure the store continued to thrive
- Supervised associates by providing direction and instruction regarding the register and the floor
- Training new associates that would be hired and teaching them everything would need to know in their position
Associate
Vans
12.2021 - 01.2022
- Greeted customers and offered assistance for increased customer satisfaction
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Maintained relationships with customers to maximize sales opportunities
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs
Associate
Acme
09.2020 - 12.2020
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Worked on register assisting customers with their groceries
- Helped with customer service desk with customers returns and questions whenever we were understaffed
- Did sanitation for the store during early morning hours
Education
Bachelor of Arts - Psychology
Stockton University
Galloway, NJ05.2026
High School Diploma -
Chartertech High School For The Performing Arts
Somers Point, NJ06.2021
Skills
- Customer Service
- Bank and Safe Deposits
- Documentation And Reporting
- Positive and Friendly
- Cash Management
- Employee Development
- Inventory management
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Walgreens
02.2025 - Current
Bookseller
Books A Million
05.2024 - Current
Manager
Hottopic
05.2023 - 02.2025
Associate
Vans
12.2021 - 01.2022
FT Store Supervisor
Forever 21
04.2021 - 03.2023
Associate
Acme
09.2020 - 12.2020
Bachelor of Arts - Psychology
Stockton University
High School Diploma -
Chartertech High School For The Performing Arts