Abigail Oberheim
Cincinnati,Ohio
Summary
Dynamic professional with a proven track record at PF Changs Restaurant, excelling in customer service and communication. Adept at multitasking and problem-solving, I successfully coordinated events and built strong relationships with staff, ensuring seamless operations. My organizational skills and proficiency in reservation software enhance guest experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Host
PF Changs Restaurant
01.2024 - Current
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took reservations over phone and in person.
Service Assistant
PF Changs Restaurant
01.2024 - Current
- Maintained cleanliness and organization of service areas, ensuring a welcoming environment for patrons.
- Trained new staff on operational protocols, fostering a knowledgeable workforce to improve service delivery.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Cash handling using Point-of-Sale (POS) systems
Box Office Attendant/Theatre Usher
Cinemark
04.2019 - 02.2021
- Built and maintained productive relationships with employees.
- Accepted payment from customers via cash, credit card, or other forms of payment.
- Followed safety protocols while handling large amounts of money.
- Provided customer service to all guests in person and over the phone.
- Answered incoming calls promptly in a professional manner.
Education
High School Diploma -
Swanton High School
Swanton, OH05-2021
Skills
- Customer service
- Communication skills
- Time management
- Problem solving
- Multitasking capacity
- Organizational skills
- Team collaboration
- Adaptable to change
References
References available upon request.
Timeline
Host
PF Changs Restaurant
01.2024 - Current
Service Assistant
PF Changs Restaurant
01.2024 - Current
Box Office Attendant/Theatre Usher
Cinemark
04.2019 - 02.2021
High School Diploma -
Swanton High School