Abigail Ogunwale
Jersey City
Summary
Over 8 years of experience in customer service facing roles. My most recent experience is an Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Audicus
01.2025 - Current
- Provided structured test and product training and ongoing education to ensure partners are confident and effective.
- Served as the main point of contact for day-to-day issues, troubleshooting problems and resolving escalations quickly.
- Managed a portfolio of 55 partners in the Correctional, PACE and Union verticals with clear accountability for KPIs including revenue, retention, and engagement.
- Proactively run outreach and revenue programs to expand accounts and increase engagement.
- Lead quarterly business reviews focused on performance analysis, growth opportunities, and actionable plans.
Customer Success Specialist
Expert Institute
02.2023 - 01.2025
- Managed a book of 50+ accounts totaling an ACV of ~$1.2 million
- Partnered with customers to drive adoption of product offerings as a new way of working within their existing workflow
- Served as a product expert, conducting onboardings and product demos for new and existing customers
- Tracked account health to prepare accounts for renewals.
- Collaborated with cross-functional partners across Medical, Research, Sales, Product, and Marketing teams to deliver an exceptional client experience.
Team Leader and Buyer
Whole Foods Market
06.2018 - 02.2023
- Hire, develop, counsel, mentor and motivate all Produce Team Members that yields a high performing team and minimizes turnover.
- Achieve budgeted expense levels; departmental profit and store profit contributions goals.
- Demonstrate advanced product knowledge; maintain awareness of new products and regularly incorporate new products into the overall produce mix.
Education
B.S - Health Administration
State University of Brockport
01-2018
Skills
- Customer Service
- Project Management
- Relationship Management
- Training Development
- Onboarding
- Product Support
- Communication
- Cross-Functional
- Collaboration
- Account management
- Client relations
TOOLS
- Salesforce
- Microsoft Office Suite G Suite
- Zoom
Languages
Yoruba
Native or Bilingual
Timeline
Account Manager
Audicus
01.2025 - Current
Customer Success Specialist
Expert Institute
02.2023 - 01.2025
Team Leader and Buyer
Whole Foods Market
06.2018 - 02.2023
B.S - Health Administration
State University of Brockport