Justin Burch
Fort Pierce ,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
7
7
years of professional experience
Work History
Account Manager
Southern Eagle Distributing
Fort Pierce , FL
03.2018 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new Product or service and updated account information to maintain high standards of client service.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $Amount in sales.
Food Server
12 A Buoy
Fort Pierce , FL
06.2017 - 03.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Optometric Technician
Envision Eye Care & Optical Boutique
Port Saint Lucie, FL
05.2015 - 06.2017
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Participated in community vision screenings and outreach programs to promote optometry services.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
Education
Santa Fe College
Gainesville, FL01.2004
Skills
- Customer Service
- Customer Service Standards
- Qualifying Leads
- Proactive and Self-Motivated
- Account Management
- Teamwork and Collaboration
- Overcoming Objections
- Opportunity Identification
- Verbal and Written Communication
- Prioritization Skills
- Customer Relations
- Critical Thinking
- Revenue Growth
- Precision and Accuracy
- Strategic Account Planning
- Persuasive Negotiations
- Time Management
- Lead Generation
- Client Confidentiality
- Customer Satisfaction
- Supply Tracking
- Social Perceptiveness
- Sales Meetings and Orientations
- Territory Volume
- New Account Creation
- Risk Identification
- Accurate Recordkeeping
- Developing Partnerships
- Consultative Selling Techniques
- Information Updates
- Permanent Placement
- Service Quality
Timeline
Account Manager
Southern Eagle Distributing
03.2018 - Current
Food Server
12 A Buoy
06.2017 - 03.2018
Optometric Technician
Envision Eye Care & Optical Boutique
05.2015 - 06.2017
Santa Fe College
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