Abigail Ortiz
Summary
A diligent hard working and dedicated professional with great customer service and people skills. Adaptable and very understanding and willing to grow with any company
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
Overview
7
7
years of professional experience
Work History
Clerk
QuikTrip
San Antonio
05.2024 - Current
- Operated cash register and processed customer transactions efficiently.
- Managed inventory levels and restocked shelves as needed.
- Collaborated with team members to ensure smooth daily operations.
- Processed payments, refunds, and exchanges accurately and efficiently.
Support Lead
Five Below
Georgetown
10.2023 - 03.2024
- Developed and implemented processes to ensure customer satisfaction.
- Created and maintained up-to-date documentation of support procedures.
- Provided technical guidance to team members on troubleshooting customer issues.
- Assisted in the training of new staff members on customer service techniques.
- Responded to customer inquiries via telephone, email, chat.
- Ensured compliance with established policies and procedures related to customer service operations.
Assistant Childcare Director
Campus Adventures
02.2023 - 07.2023
- Created lesson, activity and field trip plans.
- Communicated with parents and fostered strong professional relationships.
- Oversaw daily activities and programs to educate and socialize participants.
Teacher
Madonna Center
San Antonio
06.2022 - 12.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
Special Attendance
Disability service of the south west
San Antonio
08.2020 - 05.2022
- Office worker scanning faxing helping other office worker get done with clients paperwork
- Back up provider
Front Office Medical Assistant
Child Care Associates
San Antonio
03.2020 - 06.2020
- Answered phones politely and directed callers to appropriate personnel.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Prepared medical charts, scanned documents and organized patient information.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Registered new patients and created files with detailed personal and medical information.
- Applied HIPAA regulations to maintain patient confidentiality and protect health in
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Scheduled appointments for patients via phone and in person.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Educated patients about medications, procedures and physician's instructions.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
Organizer Helper
Goodwill
San Antonio
11.2019 - 02.2020
- Organized supplies for efficient use based on expected customer needs.
Education
Medical Assistant Front Office -
HPOG Alamo Colleges District
2020
Robert E Lee High School
San Antonio , TX06.2016
Skills
- POS systems
- Issue resolution
- Parent Communication
- Lesson Planning
- Relationship Building
- Payment processing
- Customer greeting
- Reconciling co-payments
- Outstanding telephone etiquette
- Insurance form processing
- Scheduling appointments
- Patient scheduling
- Learning assessments
- Customer service
Timeline
Clerk
QuikTrip
05.2024 - Current
Support Lead
Five Below
10.2023 - 03.2024
Assistant Childcare Director
Campus Adventures
02.2023 - 07.2023
Teacher
Madonna Center
06.2022 - 12.2022
Special Attendance
Disability service of the south west
08.2020 - 05.2022
Front Office Medical Assistant
Child Care Associates
03.2020 - 06.2020
Organizer Helper
Goodwill
11.2019 - 02.2020
Medical Assistant Front Office -
HPOG Alamo Colleges District
Robert E Lee High School