Abigail Palma
Summary
Dynamic Medical Assistant with extensive experience at Complete Care Medical Inc., skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient care through effective communication and meticulous record-keeping. Recognized for maintaining a safe and organized environment, contributing to operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Complete Care Medical Inc.
10.2025 - Current
- Assisted in patient intake processes and data entry into electronic health record systems.
- Maintained cleanliness and organization of examination rooms, contributing to a safe environment.
- Prepared medical instruments and equipment for examinations, enhancing operational readiness.
Medical Assistant
ENT Specialists
01.2025 - 09.2025
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records in electronic health record (EHR) systems.
- Conducted vital sign assessments and documented results for provider review.
Newborn Hearing Screener
Demant
09.2024 - 01.2025
- Conducted newborn hearing screenings using advanced audiometric equipment.
- Educated parents on the importance of early hearing detection and intervention strategies.
- Maintained meticulous records of screening outcomes and referrals for further evaluation.
Bilingual Care Coordinator
Carenet
07.2023 - 07.2024
- Assisted patients in navigating healthcare systems, enhancing access to necessary services and resources.
- Facilitated communication between patients and healthcare providers, fostering collaborative relationships for optimal care.
- Monitored patient progress, documenting changes and communicating updates to relevant stakeholders.
Reimbursement Specialist
TalentBridge
03.2022 - 02.2023
- Processed and submitted reimbursement claims with attention to detail and accuracy.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
COVID-19 Support Specialist
Navient
03.2021 - 05.2022
- .
- Assisted callers with COVID-19 inquiries, providing accurate information and resources.
- Documented call details in CRM system to ensure data accuracy and follow-up procedures.
- Collaborated with team members to streamline communication processes and improve response times.
Data Entry Clerk
Tyson Foods
03.2019 - 12.2020
- Accurately entered data into company systems, maintaining high levels of precision and efficiency.
- Managed electronic files and records, ensuring organized access to information for team members.
Data Entry
Hopewell Nursery
07.2018 - 03.2019
- Adapted quickly to new software tools and technologies to improve data entry processes.
- Collaborated with team members to streamline workflows, enhancing overall productivity and efficiency.
Education
High School Diploma -
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Complete Care Medical Inc.
10.2025 - Current
Medical Assistant
ENT Specialists
01.2025 - 09.2025
Newborn Hearing Screener
Demant
09.2024 - 01.2025
Bilingual Care Coordinator
Carenet
07.2023 - 07.2024
Reimbursement Specialist
TalentBridge
03.2022 - 02.2023
COVID-19 Support Specialist
Navient
03.2021 - 05.2022
Data Entry Clerk
Tyson Foods
03.2019 - 12.2020
Data Entry
Hopewell Nursery
07.2018 - 03.2019