ABIGAIL PASCUA
Renton
Summary
Dynamic administrative leader with a focus on optimizing healthcare operations. Spearheaded faculty recruitment, successfully onboarding multiple new members, while managing substantial departmental budgets to drive operational efficiency. Expertise in strategic planning and data analysis fuels impactful decision-making and enhances team performance.
Overview
15
15
years of professional experience
Work History
Manager of Program Operations
University of Washington
Seattle
10.2023 - Current
- Oversaw personnel management for 180+ faculty members, 7 fellows, and staff; collaborated with divisional HR manager and faculty affairs on all academic and staff HR activities.
- Directly supervise professional staff employees who lead the major administrative functional units; Provide back-up coverage and management for unit leaders for vacancies and leaves.
- Oversee the faculty recruitment process, implementing a step-by-step workflow from candidate intake to offer, resulting in the successful recruitment of eighteen new faculty members in FY25.
- Monitored departmental and divisional financial and clinical revenue reports; prepared data and recommendations for Director and Chair to inform strategic decisions.
- Build, analyze, and make recommendations for modifications/improvements on OR reporting, Block Utilization report, and provider/hospital dashboards.
- Assisted in managing non-ACGME and ACGME fellowships, ensuring compliance and operational efficiency across multiple specialty programs.
- Develop and manage a functional space plan for all assigned administrative and research space within the division across three sites of practice.
- Planned and coordinated the 2026 Association of University Anesthesiologists (AUA) Annual Meeting hosted by the University of Washington, partnering with departmental leadership and multidisciplinary stakeholders to execute a national academic conference.
- Plan and execute two annual resident networking and recruitment events that connect anesthesiology residents with faculty across three UW Medicine campuses, strengthening the department’s faculty recruitment pipeline.
Practice Manager
Seattle Children's Hospital
Seattle
12.2021 - 06.2023
- Collaborate with physician chiefs, medical directors, and service line directors to develop and execute strategic plans and tactics to enhance the growth and practice.
- Spearhead the development and implementation of new programs to improve patient outcomes and access, including but not limited to NF2, IIH, LP, Neurotherapeutics.
- Manage daily operations across eight sites of care and ensure compliance with policies and procedures.
- Monitor and improve quality of patient care services, resulting in increased patient satisfaction scores.
- Collaborate with cross-functional teams, including physicians, nurses, and administrators, to establish program goals, objectives, and key performance indicators.
- Implement a financial tracking system for yearly faculty allocations.
- Present program updates and outcomes to executive leadership, effectively communicating the impact and value of the program in achieving healthcare.
- Neurosciences
Manager (WISH)
University of Washington
Seattle
02.2021 - 12.2021
- Plan, coordinate, and oversee simulation educational activities at both UWMC-Montlake and UWMC-Northwest sites.
- Develop, maintain, and review site and programmatic specific SOPs and documentation as needed.
- Manage simulation inventory including procurement, use, storage, transport, maintenance and repair schedules.
- Identify, prioritize, track/implement, and communicate site-specific goals for training.
- Develop, analyze, and revise team guidelines, policy, procedures, and training tools.
- Lead regular briefs with teams across all WISH training sites.
- Collaborate on WISHTrak database management and act in a lead capacity for coordinating any training data related to UWMC courses.
Division Manager
University of Washington
Seattle
10.2019 - 02.2021
- Oversee the administrative and business functions for a department of 50+ anesthesiologists and 80+ residents.
- Supported management of non-ACGME fellowships (Trauma, Neuroanesthesia, Global Health, Perioperative Quality & Patient Safety, Neurocritical Care) to ensure effective training and development.
- Manage $1.5M+ of departmental budgets, including operations, research and endowment.
- Build monthly clinical schedule to staff anesthesiologists for 28 ORs and 3 ICUs.
- Applied problem-solving skills to enhance team operations and streamline workflows, resulting in improved coordination and efficiency.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Cross-trained employees to optimize team performance and ensure operational flexibility.
- Department of Anesthesiology and Pain Medicine
Program Manager
University of Washington
Seattle
08.2018 - 02.2021
- Oversight and management of program operations for educational activities.
- Serving as a liaison between management, HR and faculty affairs coordinating all aspects of recruitment for residents, fellows and faculty.
- Program development and implementation.
- Work and maintain annual operational budget to recommend and initiate changes to maintain budget viability.
- Recommend process and general operational improvement for efficiency.
- Works directly with the Chief to maintain the overall Neuroanesthesia clinical schedule for the operating room.
- Improved success of program by making proactive adjustments to operations.
Patient Care Supervisor
University of Washington
Seattle
08.2016 - 08.2018
- Responsible for staff of departments across multiple location sites (Seattle and Bellevue).
- Enhanced staff development by facilitating training and supervising all hires.
- Increased efficiency by turning departments into a paperless environment.
- Created and implemented clinic workflow and employee cross training to better patient outcomes, improve overall office efficiency, and increase patient and employee satisfaction.
- Implemented best practice standards for registration resulting in a reduction of billing errors and denials.
- Strategize and implement Lean principles and methodologies.
- Workflow Specialist. Participated in multiple workgroups to help standardize policies across multiple sites (UW, HMC, SCCA, NW Hospitals).
Patient Care Coordinator
University of Washington
Seattle
10.2015 - 08.2016
- Acted as primary liaison among hospital, patients, families, referring physicians, and outside entities to facilitate effective communication and care coordination.
- Collaborated with patients and families to create future care plans and discuss actionable steps for ongoing treatment.
- Interview patients, develop evaluation of concern and anticipated needs upon admission and discharge.
- Obtaining authorizations from insurance companies to ensure prior approval requirements need prior to patient receiving services.
- Profound knowledge of medical insurance benefits and billing with ICD 10 and CPT codes.
- Coordinated preventative care utilization initiatives, contributing to reduced hospital burden and decreased readmission rates.
- Supported operations at Digestive Health Center by assisting healthcare staff and managing patient flow.
- Experience in scheduling outpatient and inpatient procedures and surgeries.
Patient Services Specialist Lead
University of Washington
Seattle
12.2013 - 10.2015
- Collaborated with managers and supervisors to deliver daily reports and end-of-day debriefs on employee tasks.
- Evaluated job performance and provided constructive feedback to Patient Services Specialists and assigned staff.
- Interview and make recommendations for selection of new hires.
- Monitored work queues and phone systems for over 25 departments to ensure optimal workflow.
- Responsible for cash collection process.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Eastside Specialty Center
Patient Services Specialist
Overlake Medical Center
Redmond
03.2012 - 12.2013
- Proficient in front desk medical office duties, fast pace and high pressures environments.
- Greets and direct patients, vendors, and visitors.
- Full patient assessment and registration.
- Answer telephones and either respond to inquiry directs caller to appropriate personnel, or initiates a triage call for response by a medical personnel.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Recipient of the Bravo award.
- Cardiology
Clinic Administrator
Acupuncture Associates
01.2011 - 03.2012
- Opened and closed clinic daily, ensuring smooth operations and patient readiness.
- Scheduled patient appointments, optimizing daily clinic workflow and patient access.
- Verified patients' insurance coverage for services and collected copays/coinsurance.
- Planned and executed community events to educate existing and potential patients, enhancing community engagement and clinic visibility.
- Answer telephones and either respond to inquiry directs caller to appropriate personnel or initiates a triage call for response by a medical personnel.
Skills
- Program management
- Budget management
- Strategic planning
- Process improvement
- Operational efficiency
- Data analysis
- Faculty recruitment
abbydejesus12@gmail.com, amdj814@uw.edu
Accomplishments
- Nominated for the David B. Thorud Leadership Award (2025), recognizing outstanding leadership, collaboration, and commitment to advancing operational excellence within the University of Washington Department of Anesthesiology & Pain Medicine.
Timeline
Manager of Program Operations
University of Washington
10.2023 - Current
Practice Manager
Seattle Children's Hospital
12.2021 - 06.2023
Manager (WISH)
University of Washington
02.2021 - 12.2021
Division Manager
University of Washington
10.2019 - 02.2021
Program Manager
University of Washington
08.2018 - 02.2021
Patient Care Supervisor
University of Washington
08.2016 - 08.2018
Patient Care Coordinator
University of Washington
10.2015 - 08.2016
Patient Services Specialist Lead
University of Washington
12.2013 - 10.2015
Patient Services Specialist
Overlake Medical Center
03.2012 - 12.2013
Clinic Administrator
Acupuncture Associates
01.2011 - 03.2012