Dominique Williams
Baton Rouge,LA
Summary
Licensed Master Social Worker specializing in data analysis and healthcare compliance. Skilled in identifying barriers to service delivery and implementing quality improvement strategies to enhance patient advocacy and care coordination. Collaborated with diverse teams to drive transformative initiatives that improve healthcare access and outcomes for vulnerable populations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medicaid Program Manager of Program Operations & Compliance
Louisiana Department of Health
Baton Rouge, LA
06.2026 - Current
- Oversaw operational compliance monitoring for Healthy Louisiana Medicaid managed care program, ensuring adherence to regulatory standards.
- Reviewed and analyzed healthcare performance data and program deliverables to pinpoint quality, access, and compliance issues, driving targeted improvements.
- Evaluate Managed Care Entity reporting submissions for accuracy, completeness, and adherence to contractual requirements.
- Develop compliance summaries, performance reports, and recommendations supporting healthcare improvement initiatives.
- Collaborated with healthcare organizations, providers, and stakeholders to enhance reporting processes and optimize healthcare operations.
- Analyze trends and identify barriers impacting healthcare delivery, access to services, and population outcomes.
Medicaid Program Manager Quality Improvement & Pop. Health
Louisiana Department of Health
Baton Rouge, LA
12.2023 - 06.2026
- Facilitated statewide Medicaid quality improvement initiatives enhancing healthcare access, outcomes, and health equity.
- Analyzed population health data to identify disparities, healthcare gaps, and social factors impacting patient outcomes.
- Collaborated with managed care organizations, healthcare providers, community partners, and state agencies to enhance care coordination strategies.
- Supported initiatives addressing social determinants of health, including barriers related to healthcare access, resources, and continuity of care.
- Developed reports and presentations for leadership highlighting performance trends and opportunities for improvement.
- Led multidisciplinary meetings to support healthcare system transformation initiatives.
Student Ambassador Coordinator of EDI & Student Experience
Tulane University School of Social Work
New Orleans, LA
08.2022 - 03.2024
- Coordinated student engagement initiatives that fostered inclusion and strengthened community support.
- Facilitated outreach to diverse student populations and built relationships with community partners to enhance engagement.
- Supported programming aimed at advancing equity, diversity, and improving student success outcomes.
Master Social Work Intern
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
01.2023 - 12.2023
- Provided hospital-based social work services to adult and pediatric patients and families facing acute medical conditions, complex diagnoses, behavioral health concerns, grief, trauma, and significant life transitions, enhancing patient coping and resilience.
- Delivered clinical social work support across ER, ICU, NICU, Medical-Surgical, Orthopedics, Psychiatry, and Children's Hospital units, conducting psychosocial assessments, crisis intervention, emotional support, resource coordination, and safe transitions of care, ensuring holistic patient management.
- Applied trauma-informed care, motivational interviewing, and evidence-based social work interventions to support patients and families.
- Applied trauma-informed care, motivational interviewing, and evidence-based interventions to effectively support patients and families in navigating complex emotional and social challenges.
Technical Recruiter
Tulane University School of Public Health and Tropical Medicine
New Orleans, LA
09.2022 - 10.2023
- Coordinated recruitment logistics and managed candidate pipelines to streamline hiring process.
- Facilitated healthcare and public health research initiatives through data collection and project coordination.
- Utilized REDCap and research systems to support clinical and public health projects.
- Collaborated with interdisciplinary teams to enhance strategies for improving health outcomes.
Assistant Store Manager
Kay Jewelers
Slidell, LA
09.2017 - 08.2023
- Managed store budgets and contributed to achieving sales targets.
- Managed store budgets to align with sales targets and optimize financial performance.
- Supervised daily store operations including staff scheduling, inventory control, and merchandising.
- Coordinated local marketing initiatives and promotional events to enhance community engagement and drive foot traffic.
- Assisted with inventory coordination and merchandising to ensure product availability and maintain visual standards.
SHHP Community Health Worker
Louisiana Department of Health
Hammond, LA
04.2022 - 09.2022
- Conducted community outreach to assess healthcare and social service needs, enhancing community engagement.
- Developed individualized resource plans and assisted clients with navigating healthcare systems.
- Developed individualized resource plans, guiding clients through healthcare systems to improve access to necessary services.
- Delivered health education and facilitated public health initiatives to promote community wellness.
Education
Master of Social Work -
Tulane University
New Orleans, LABachelors of Psychology - Minor of Criminal Justice
Southern University At New Orleans
New Orleans, LAAssociates of Psychology - Minor of Criminal Justice
Delgado Community College
New Orleans, LAHigh School Diploma -
Salmen High School
Slidell, LASkills
- Case Management
- Discharged Planning
- Crisis Intervention
- Counseling
- Trauma-Informed Care
- Patient Advocacy
- Interdisciplinary Collaboration
- Management
- Data Analysis
- Program Management
- Epic
- Salesforce
- Tableau Systems
- REDCap
Certification
- Licensed Master Social Worker (Texas)
- Licensed Master Social Worker (Louisiana)
- Licensed Clinical Social Worker Candidate (Louisiana)
Timeline
Medicaid Program Manager of Program Operations & Compliance
Louisiana Department of Health
06.2026 - Current
Medicaid Program Manager Quality Improvement & Pop. Health
Louisiana Department of Health
12.2023 - 06.2026
Master Social Work Intern
Our Lady of the Lake Regional Medical Center
01.2023 - 12.2023
Technical Recruiter
Tulane University School of Public Health and Tropical Medicine
09.2022 - 10.2023
Student Ambassador Coordinator of EDI & Student Experience
Tulane University School of Social Work
08.2022 - 03.2024
SHHP Community Health Worker
Louisiana Department of Health
04.2022 - 09.2022
Assistant Store Manager
Kay Jewelers
09.2017 - 08.2023
Master of Social Work -
Tulane University
Bachelors of Psychology - Minor of Criminal Justice
Southern University At New Orleans
Associates of Psychology - Minor of Criminal Justice
Delgado Community College
High School Diploma -
Salmen High School