Abigail Patterson
Great Falls,MT
Summary
Dynamic leader with a proven track record at Panda Express Restaurant Group, enhancing team productivity and customer satisfaction. Skilled in staff supervision and organizational skills, I excel in solution seeking and interpersonal communication. Achieved significant improvements in operational efficiency and safety, essential for high-paced environments.
Overview
15
15
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
Great Falls , MT
08.2024 - Current
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Assisted in training new employees on shift operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in the development and implementation of new operational procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Server
Sparky's Garage
Dillon, MT
03.2024 - 06.2024
- Checked food before serving it to customers.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cleaning Specialist
Fort Cavazos
Fort Cavazos , TX
02.2023 - 01.2024
- Collaborated with multiple departments to maximize workflow and efficiency in completing projects in a timely manner.
- Supervised, monitored and evaluated the performance of 13 cleaning staff.
- Planned daily tasks for each cleaner as well as long-term goals for the team as a whole.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed company performance, equipment and security policies.
- Utilized proper safety procedures when handling hazardous chemicals.
Professional Painters Apprentice
Homeward Construction
Copperas Cove, TX
02.2022 - 02.2023
- Assisted in the preparation and clean-up of work areas to maintain a safe environment.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Assisted with basic carpentry finish work including prep and install.
- Assisted Paint Crew Lead in accomplishing projects to meet required deadlines while providing exceptional results.
- Followed safety protocols and guidelines to prevent workplace accidents.
- Maintained tools and equipment, ensuring they were in good working order.
- Put together and took apart scaffolding and other temporary structures.
- Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment.
- Cleaned up work area after completion of project.
Nail Technician Apprentice
Lovely Nails Day Spa
Hiawassee, GA
06.2019 - 10.2021
- Communicated effectively with management and customers regarding important customer needs to elevate customer experience.
- Maintained master appointment calendar for approximately 40 regular clientele plus unscheduled walk ins.
- Regularly sanitized workstation, organizing and keeping inventory of supplies.
- Nail technician for 30 clients per month.
Lawncare Maintenance Worker
A&E Lawncare
Hiawassee, GA
03.2010 - 10.2020
- Maintained routine landscaping schedules for 20 clients on a weekly basis
- Operated landscaping equipment with focus on safety and machine longevity
- Assisted with providing exceptional lawn care including but not limited to mulching, aerating and trimming around walks, walls and flower beds
- Provided application of weed and pest control chemicals to lawns, protecting grass growth and improving appearance
Education
High School Diploma -
Murphy, NC01.2021
Skills
- Team collaboration and leadership
- Staff supervision
- Interpersonal savvy
- Solution seeking
- Organizational skills
- Learning on the fly
Volunteer
- Classical Studies Group, 01/01/16, 12/31/21, Murphy, NC
- Children’s Community Outreach Program, 01/01/15, 12/31/16, Villa Rica, GA
- Children’s Educational Programs, 01/01/17, 12/31/19, Blairsville, GA
- Towns County Baseball Team Volunteer, 01/01/18, 12/31/18, Hiawassee, GA
Timeline
Shift Leader
Panda Express Restaurant Group
08.2024 - Current
Server
Sparky's Garage
03.2024 - 06.2024
Cleaning Specialist
Fort Cavazos
02.2023 - 01.2024
Professional Painters Apprentice
Homeward Construction
02.2022 - 02.2023
Nail Technician Apprentice
Lovely Nails Day Spa
06.2019 - 10.2021
Lawncare Maintenance Worker
A&E Lawncare
03.2010 - 10.2020