Hi, I’m
Abigail Paul
Dallas,TX
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive and caring, with 4 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
5
years of professional experience
Work History
Whitestone Hospitality Management
Front Desk Agent
06.2022 - 07.2023
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Concentrix
Customer Service Representative
01.2020 - 05.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Great customer reviews
- Resolved 50+ customer issues per day
Mimi's Wee People Daycare
Assistant Teacher
03.2018 - 01.2020
Job overview
- Supervised children during in-classroom activities and on playground.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
Jobcorps, McKinney, TX
Associate of Business Administration from Business Administration
07.2019
Penn Foster, McKinney, TX
High School Diploma
05.2019
Skills
- Quality Assurance Controls
- Time Management
- Troubleshooting
- Communication skills
- Organizational skills
- Patience
- Problem solving skills
- Managing Multiple Tasks
Timeline
Front Desk Agent
Whitestone Hospitality Management
06.2022 - 07.2023
Customer Service Representative
Concentrix
01.2020 - 05.2022
Assistant Teacher
Mimi's Wee People Daycare
03.2018 - 01.2020
Jobcorps
Associate of Business Administration from Business Administration
Penn Foster
High School Diploma
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