Abigail Paul
Denton,MD
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive and caring, with 4 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
6
6
years of professional experience
Work History
Level 2 Technician
Overhead Door Co.
Lewisville, TX
06.2023 - Current
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Strengthened team performance by providing guidance and training to junior technicians.
- Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
Front Desk Agent
Whitestone Hospitality Management
06.2022 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Assistant Teacher
Mimi's Wee People Daycare
03.2018 - 01.2020
- Supervised children during in-classroom activities and on playground.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
Associate of Business Administration - Business Administration
Jobcorps
07.2019
High School Diploma -
Penn Foster
05.2019
Skills
- Quality Assurance Controls
- Time Management
- Troubleshooting
- Communication skills
- Organizational skills
- Patience
- Problem solving skills
- Managing Multiple Tasks
Timeline
Level 2 Technician
Overhead Door Co.
06.2023 - Current
Front Desk Agent
Whitestone Hospitality Management
06.2022 - 07.2023
Assistant Teacher
Mimi's Wee People Daycare
03.2018 - 01.2020
Associate of Business Administration - Business Administration
Jobcorps
High School Diploma -
Penn Foster