Work Preference
Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
Generic
Open To Work

Abigail Paul

Pharmacy
North Little Rock,AR

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Medication History TechnicianMedication to go technicianCustomer Service RepresentativePharmacy TechnicianPharmacy cashier

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Hybrid
Location: Little Rock, Arkansas, USNorth Little Rock, AR
Open to relocation: No

Salary Range

12/hr - 28/hr

Important To Me

Career advancementPersonal development programs

Summary

Diligent customer service representative, with solid background in providing strategic advice and support. Proven track record of implementing solutions that enhance operational efficiency and stakeholder satisfaction. Demonstrated expertise in analytical thinking and effective communication.

Overview

12
12
years of professional experience

Work History

Medication History Technician

Spectrum Health/ Corewell Health.
Grand Rapids, MI
05.2017 - 08.2017
  • Assisted the healthcare team by receiving information from patients and patient's representatives, family members, or healthcare providers; about their medication history.
  • Used approved software to transfer information from pharmacy database, and also received protected patient information from the VA for their patients.
  • Answered calls from pharmacy/ nursing staffs as need concerning patients to expedite discharge or admission processes.
  • Explained to patients why we need to get their medication history before the doctor can see them if need be.
  • collaborated with healthcare teams to streamline medication reconciliation process.
  • Utilized electronic health records systems to document and manage patient information efficiently.

Medication to go technician

Mercy Health - Saint Mary's
Grand Rapids, MI
03.2015 - 08.2017
  • Asked nursing staff about patients interest in signing up for the program.
  • Talked to patients a few days prior to discharge to receive information necessary to process their prescriptions.
  • Signed patients up per their request and gather information needed to process their prescriptions.
  • Answer phones from physicians, nurses, pharmacists, and social workers concerning prescriptions prices as needed to process prescriptions and deliver it to patients and received payments if necessary.
  • Assisted the pharmacy team with filling prescription if need be.
  • Returned tablets, work stations, and money bags to assigned locations at the end of each shift.
  • Followed - up with billing staffs on special cases.
  • Streamlined workflow processes, leading to improved turnaround times for service requests.

Custom services representative

Target Corporation
Little Rock, AR
11.2025 - 12.2025
  • Worked under the direct supervision of quality control/ assurance manager; to sample products from raw materials to finished products following outlined GMP. I worked under the supervision of the production manager to ensure that the production staff followed standard procedures to meet acceptable quality standards. Random sampling of product at different stages in the production process. Checked products temperature, viscosity, microbial contents, coding on beverages , sugar contents,water temperature etc, and reported variations to the general manager.
  • Analyzed customer feedback trends to identify areas for service improvement, driving positive change.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.

Advisor 1

CDS (Club Demonstration Services)
Wilsonville, OR
08.2023 - 07.2024
  • Invited customers/ club members to try our samples and answer questions about products, direct them to products location. Cleaned up at the end of each shift.
  • Developed strategic plans to improve product demonstrations, driving customer engagement and satisfaction.
  • Analyzed customer feedback to refine demonstration techniques, resulting in improved sales conversations.

Employee Support Specialist

Edward Enterprise
Beaverton, OR
12.2017 - 09.2019
  • Assisted people with developmental disabilities with their job responsibilities. Provided support by setting up work duty for the day as determined by the supervisor. Offered prompts on breaks, and attended ongoing training to align with state laws.

Certified Pharmacy technician/ licensed pharmacy intern

Walgreens Pharmacy
Plainfield, MI
02.2004 - 01.2017
  • Assisted the pharmacy team and other staff with patients prescription.
  • Checked inventory and ordered medications as needed.
  • put away orders upon arrival, trouble shoot robot if it malfunctions.
  • provide customer service to patients, patients representatives, clinical staffs and pharmacy vendors within the rules and regulations allowed by the state.
  • Trained new pharmacy technicians and interns, on operational procedures and best practices.

Certified Pharmacy Technician

Omnicare long term care pharmacy
Grand Rapids, MI
02.2014 - 04.2014
  • Received and processed orders in a timely for our long term facilities.
  • Receive calls on stat orders and processed it immediately.
  • Helped with bubble packaging as needed.
  • collaborated with healthcare providers to resolve prescription issues and enhance patient care outcomes.

Summer Pharmacy Intern

University of Toledo Medical Center
Toledo, OH
05.2013 - 07.2013
  • I worked in their inpatient pharmacy as a summer Pharmacy intern.
  • Responsibilities included stocking the surgery/ emergency rooms with intravenous bags, loading pyxes machines and returning unused medications to the pharmacy.
  • Filled start orders, prepared extemporaneous compounding.
  • Attended staff meetings and training as needed.
  • Answering phones and followed up on orders immediately.
  • Ensured compliance with regulatory standards and safety protocols.

Certified/Licensed Pharmacy Technician volunteer

Regions Hospital, HealthPartners
Saint Paul, MN
09.2003 - 07.2006
  • I worked as a volunteer for the busy outpatient hospital pharmacy.
  • Used biometric log in to access the Robert and filled prescription for our patients.
  • Assisted the outpatient pharmacy supervisor with pulling expired medications and stocking new orders when needed.
  • implemented workflow improvements that enhanced operational efficiency and reduced errors.

Front Desk Attendant

GITTLEMAN MANAGEMENT CORPORATION
Minneapolis, MN
03.2002 - 01.2004
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Monitored security cameras, watched the parking lots and made sure guest cars are registered, if not issue a warning/ parking ticket.
  • Answered the office phones and left messages for the office manager.
  • Received packages for residents and logged them in as required, gave out packages to residents and have them signed upon pick up.
  • Received complaint from residents and acted accordingly per standard protocol.
  • Did routine rounds around the property, granted access to emergency medical teams or law enforcement officers as needed.
  • Allowed guest access per residents request.
  • Trained new staff on front desk procedures and company policies, improving team performance.

Education

Associate of Science - Pharmacy Technology / Pre- Pharmacy

Century College
White Bear Lake, MN

Liberal art - Pre-pharmacy

Metropolitan State University
Saint Paul Park, MN
12.2006

Bachelor's degree - Microbiology

University of Calabar
07.2001

Skills

  • Pharmacy Technician Experience
  • Presentation Skills
  • Medical Terminology
  • Clinical Pharmacy Experience
  • Clinical Research
  • Developmental Disabilities Experience
  • Laboratory Experience
  • Compounding Medications
  • Aseptic Technique
  • Order Entry
  • ELISA
  • CGMP
  • Hospital Experience
  • Insurance Verification
  • High-Performance Liquid Chromatography
  • Phone etiquette
  • Microscopy
  • Microsoft Office
  • Microsoft Excel
  • Administrative experience

Awards

Scholarships October 2004 Kopp Diversity scholarship, Dean's list May 2003 Received a certificate of recognition by the Dean and was enrolled into the international Honor Society., Mole award May 2004 Received a mole award from the chemistry department by Dr. Joanne Pfiffer.

Additional Information

Volunteer experiences: Worship leader: the Apostolic Church, Saint Paul,MN. ( 2002-2006/ Prayer leader: century college Christian students group (2002-2006). Prayer leader: Christian Praise Center, Cornelius, OR. 2018-2019. Family promise of Hillsboro : 2018 -2019.

 National Alliance for Mental illness (NAMI). Represented College of Psychiatric and neurological Pharmacists,  June 2018. 

Capitol Library :2019

Timeline

Custom services representative

Target Corporation
11.2025 - 12.2025

Advisor 1

CDS (Club Demonstration Services)
08.2023 - 07.2024

Employee Support Specialist

Edward Enterprise
12.2017 - 09.2019

Medication History Technician

Spectrum Health/ Corewell Health.
05.2017 - 08.2017

Medication to go technician

Mercy Health - Saint Mary's
03.2015 - 08.2017

Certified Pharmacy Technician

Omnicare long term care pharmacy
02.2014 - 04.2014

Summer Pharmacy Intern

University of Toledo Medical Center
05.2013 - 07.2013

Certified Pharmacy technician/ licensed pharmacy intern

Walgreens Pharmacy
02.2004 - 01.2017

Certified/Licensed Pharmacy Technician volunteer

Regions Hospital, HealthPartners
09.2003 - 07.2006

Front Desk Attendant

GITTLEMAN MANAGEMENT CORPORATION
03.2002 - 01.2004

Liberal art - Pre-pharmacy

Metropolitan State University

Bachelor's degree - Microbiology

University of Calabar

Associate of Science - Pharmacy Technology / Pre- Pharmacy

Century College

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